Entry-Level Technical Solutions Engineer

Epic; Brookings (SD); On-site; USD 100,000 - 160,000; Full time

Job summary

Epic, based near Madison, Wisconsin, seeks a Technical Solutions Engineer to diagnose and solve complex software challenges and lead implementations for healthcare systems nationwide. You will collaborate with customers to deploy robust solutions and drive outcomes that impact millions of patients.

Relocation to the Madison area is provided, and occasional travel to customer locations is required. This role emphasizes problem-solving with purpose and working across diverse stakeholders.

Qualifications

• Willingness to travel occasionally to customer locations.
• US work authorization without visa sponsorship desired.
• COVID-19 vaccination as a condition for employment may be required.

Responsibilities

• Diagnose and resolve complex software issues and manage the implementation across multiple locations.
• Collaborate with customer counterparts to ensure successful deployments and outcomes.
• Tackle mission-critical problems in healthcare software with a focus on patient impact.

Skills

Willingness to travel

US work authorization

COVID-19 vaccination

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Problem‑solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission‑critical and complex problems – we’re beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders. Learn more about our team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer.

Test the limits of your brain for the most innovative health systems on the planet. The top‑ranked health systems in U.S. News and World Report are Epic customers. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more.

Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, Wisconsin, the second fastest‑growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work. Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant‑quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four‑week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit‑based compensation will reflect the impact your work has on the company and our customers. You’ll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.

• Bachelor’s degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination