Entry-Level Software Support Specialist — Launch Your Tech Career

Daifuku North America; Bolingbrook (IL); On-site; USD 65,000 - 70,000; Full time

Job summary

Daifuku North America in Bolingbrook, IL seeks an entry-level Software Support Specialist (Level 1) to serve as the first contact for customers and perform initial triage, basic troubleshooting, and incident documentation.

Under guidance from senior staff, you will log cases, gather diagnostics, follow escalation procedures, and contribute to the knowledge base while developing technical and customer-service skills.

Qualifications

• Associate or bachelor’s degree in information systems, computer science, software engineering, or related field, or equivalent technical training/experience.
• 0–2 years in technical support, help desk, or customer service role.
• Familiarity with basic software troubleshooting concepts and customer support practices.

Responsibilities

• First-line responder for customer-reported software and system issues via phone, email, or ticketing system.
• Perform initial problem identification, triage, and basic troubleshooting using documented procedures and knowledge base articles.
• Log, update, and track support cases in the help desk or CRM system.
• Escalate complex or high-impact issues to Level 2 or higher support per procedures.
• Communicate status, next steps, and outcomes to customers.

Skills

Customer service

Communication

Multitasking

Troubleshooting

Education

Associate degree

Bachelor's degree

Tools

CRM systems

Help desk software

Knowledge base

Job description

Daifuku North America in Bolingbrook, IL seeks an entry-level Software Support Specialist (Level 1) to serve as the first contact for customers and perform initial triage, basic troubleshooting, and incident documentation.

Under guidance from senior staff, you will log cases, gather diagnostics, follow escalation procedures, and contribute to the knowledge base while developing technical and customer-service skills.