Entry Level Service Technician

Vortex Doors; Hayward (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Industry-Best Training

Uniforms provided

Boot allowance

Health benefits

Job summary

Vortex Doors in Hayward, CA is seeking Service Technicians to install, repair, and maintain commercial and industrial doors and related hardware, with opportunities for experienced techs or entry-level applicants.

You will diagnose issues, perform routine maintenance, ensure safety and code compliance, and provide clear reports. This role offers hands-on training, a strong team environment, and growth within a customer-focused company.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of experience in the commercial door service industry is a plus.
• Ability to use hand and power tools effectively.
• Valid driver’s license with a clean driving record.
• Physically able to lift up to 50 pounds and work on ladders and in awkward positions.
• Strong problem-solving and troubleshooting skills.
• Good communication and customer service skills.
• Adherence to safety rules and regulations.

Responsibilities

• Install and repair a variety of commercial doors.
• Diagnose and repair door-related issues (springs, hinges, locks, and electrical components).
• Install door hardware and configure access control systems.
• Ensure all work meets safety and building code regulations.
• Provide excellent customer service and explain repair processes to clients.
• Maintain accurate records of service visits, repairs, and installations.
• Troubleshoot issues and offer cost-effective solutions.
• Perform quality checks to ensure installations and repairs meet standards.

Skills

Hand tools

Power tools

Troubleshooting

Customer service

Reading a tape measure

Attention to detail

Safety compliance

Communication

Valid driver's license

Physical stamina

Education

High school diploma or equivalent

Tools

Tape measure

Job description

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking Service Technicians to join our team of door industry professionals. We are considering applicants with door experience or entry level with no experience! As an Service Technician, you will play a crucial role in installing, repairing, and maintaining various types of doors and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem-solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers' needs.

Key Responsibilities

• Door Installation: Install and repair a variety of commercial doors using appropriate tools and equipment.
• Repairs and Maintenance: Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components.
• Hardware Installation: Install and configure door hardware, such as locks, handles, closers, and access control systems.
• Safety Compliance: Ensure that all installed doors meet safety and building code regulations and standards.
• Customer Service: Provide excellent customer service by addressing client inquiries, explaining repair processes, and offering solutions to door-related problems.
• Documentation: Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Troubleshooting: Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions.
• Quality Assurance: Perform quality checks on installations and repairs to ensure they meet company standards.

Great Reasons To Work At Vortex

• Industry-Best Training.
• Commercial/Retail door opening, hardware, and storefront glazing training.
• Manual operated doors and dock equipment training for Industrial openings.
• Hollow metal door, frame, and hardware training.
• Strong Safety Culture.
• Positive Work Environment.
• Recognitions and Rewards.
• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO.
• Company provided uniforms and an annual boot allowance.

Work Schedule

• Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday with potential overtime and on-call hours.

Requirements

• High school diploma or equivalent.
• 2+ years’ experience in the commercial door service industry is a plus.
• Knowledge of various door types, brands, and hardware is a plus.
• Ability to use hand and power tools effectively.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Good communication and customer service skills.
• Attention to detail and a commitment to quality workmanship.
• Knowledge of safety regulations and adherence to safety protocols.
• Valid driver's license with a clean driving record
• Physical ability to lift up to 50 pounds.
• Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time and proficient operating power tools.
• Additional ongoing training provided.