Entry Level Door Service Technician

VORTEX INDUSTRIES, LLC; Eden Prairie (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401K match

8 holidays paid

PTO

Job summary

Vortex Doors in Eden Prairie, MN is seeking Service Technicians to join our team. You may have prior door experience or start entry-level with no experience. You will install, repair, and maintain commercial and industrial doors, ensuring safe and reliable operation.

As an Entry Level Service Technician, you will diagnose issues, install hardware, and communicate solutions to customers. The role emphasizes safety, quality workmanship, and efficient service delivery.

Qualifications

• High school diploma or equivalent required or preferred.
• 2+ years in commercial door service is a plus.
• Valid driver's license with a clean record.

Responsibilities

• Install and repair a variety of commercial doors using proper tools and equipment.
• Diagnose and repair door-related issues including springs, hinges, locks, and electrical components.
• Install and configure door hardware such as locks, handles, closers, and access control systems.
• Ensure safety and building code compliance for all installations.
• Provide excellent customer service by addressing inquiries and explaining repair processes.
• Maintain accurate records of service visits, repairs, and installations.
• Troubleshoot and communicate cost-effective solutions to customers.
• Perform quality checks to meet company standards.

Skills

Door installation

Repairs & maintenance

Hardware installation

Safety compliance

Customer service

Documentation

Troubleshooting

Quality assurance

Education

High school diploma or equivalent

Job description

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking Service Technicians to join our team of door industry professionals. We are considering applicants with door experience or entry level with no experience!

As an Entry Level Service Technician, you will play a crucial role in installing, repairing, and maintaining various types of doors and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem-solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers' needs.

Key Responsibilities:

• Door Installation: Install and repair a variety of commercial doors using appropriate tools and equipment.
• Repairs and Maintenance: Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components.
• Hardware Installation: Install and configure door hardware, such as locks, handles, closers, and access control systems.
• Safety Compliance: Ensure that all installed doors meet safety and building code regulations and standards.
• Customer Service: Provide excellent customer service by addressing client inquiries, explaining repair processes, and offering solutions to door-related problems.
• Documentation: Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Troubleshooting: Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions.
• Quality Assurance: Perform quality checks on installations and repairs to ensure they meet company standards.

Great Reasons to Work at Vortex:

• Industry-Best Training.
• Commercial/Retail door opening, hardware, and storefront glazing training.
• Manual operated doors and dock equipment training for Industrial openings.
• Hollow metal door, frame, and hardware training.
• Strong Safety Culture.
• Positive Work Environment.
• Recognitions and Rewards.
• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO.
• Company provided uniforms and an annual boot allowance.

Work Schedule:

• Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday with potential overtime and on-call hours.

Requirements

• High school diploma or equivalent.
• 2+ years’ experience in the commercial door service industry is a plus.
• Knowledge of various door types, brands, and hardware is a plus.
• Ability to use hand and power tools effectively.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Good communication and customer service skills.
• Attention to detail and a commitment to quality workmanship.
• Knowledge of safety regulations and adherence to safety protocols.
• Valid driver's license with a clean driving record
• Physical ability to lift up to 50 pounds.
• Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time and proficient operating power tools.
• Additional ongoing training provided.