Entry Level Dispatcher

Usko Inc.; Roseville, Northern (CA, KY); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer contributions

PTO + paid holidays

Full training and career advancement

Job summary

USKO is seeking a Dispatch Coordinator in Roseville, California to receive calls, record client information, and dispatch service technicians based on urgency and proximity.

You will maintain clear communication with customers and technicians, document all service activities, and uphold company policies while delivering excellent service. USKO offers full training, career advancement opportunities, 401(k) with employer contributions, and PTO plus paid holidays.

Qualifications

• Dispatching experience preferred but not required.
• Customer service experience required.
• US work authorization.
• Full training and career advancement opportunities.
• 401(k) with employer contributions
• PTO + paid holidays

Responsibilities

• Receive incoming calls and accurately record customer information and service requests.
• Dispatch service technicians to customer locations based on urgency and proximity, ensuring timely response.
• Maintain clear and effective communication with customers, service technicians, and other team members throughout the service process.
• Document all service activities, including resolutions and follow-up actions, in the company database.
• Adhere to company policies and procedures while providing excellent customer service and promoting a positive company image.

Skills

Dispatching

Customer Service

Communication

Job description

Roseville, California, USA Dispatch Department Job ID 101

Description

Responsibilities

• Receive incoming calls and accurately record customer information and service requests
• Dispatch service technicians to customer locations based on urgency and proximity, ensuring timely response
• Maintain clear and effective communication with customers, service technicians, and other team members throughout the service process
• Document all service activities, including resolutions and follow-up actions, in the company database
• Adhere to company policies and procedures while providing excellent customer service and promoting a positive company image

Qualifications

• Dispatching Experience Preferred but not required
• Customer Service Experience
• US Work Authorization
• $16.90 Hour
• 401(k) with employer contributions
• PTO + paid holidays
• Full training and career advancement opportunities

About USKO

USKO is a full-service logistics and transportation company providing tailored solutions across a wide range of services. These include dry van, reefer, flatbed, auto-haul, expedited shipping, drayage, warehousing, and international freight by land, sea, and air. With expertise in time-critical shipments and high-value deliveries, USKO serves clients across the USA, Canada, and Mexico