Entry Level Customer Training Specialist – Traveling Customer Service Baton Rouge, LA

The Reynolds and Reynolds Company; Baton Rouge (LA); Teletrabalho; USD 52 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) with 6% match

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development

Resumo da oferta

The Reynolds and Reynolds Company is seeking a Training Specialist to connect customers with our software, train dealership personnel, and support the conversion process. You will travel extensively, meeting management to tailor the system to each dealership's needs and provide ongoing support from your home office when not onsite.

Training lasts 2–3 months with classroom and on-the-job instruction, focusing on product knowledge and automotive dealership operations.

Qualificações

• Bachelor's degree or equivalent experience required.
• Ability to travel 80% of the time.
• Outgoing, friendly personality and strong written/verbal communication skills.
• Must have reliable transportation, valid driver's license, and clean driving record.

Responsabilidades

• Travel ~80% of the time to install and convert software at dealerships and train personnel.
• Provide training and customer support during and after deployment.
• Support existing customers from home when not at customer sites and prepare for upcoming trips.

Conhecimentos

Presentation skills

Communication skills

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

Job Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

#LI-Remote

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor's degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Bachelor's degree or equivalent experience. Ability to travel 80% of the time. Outgoing, friendly personality. Strong written and verbal communication skills. Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Must have reliable home internet with sufficient bandwidth for video conferencing