Entry Level Customer Training Specialist – Traveling Customer Service Baltimore, MD

REYNOLDS & REYNOLDS CO; Baltimore (MD); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Reynolds and Reynolds Co seeks a Training professional to help customers smoothly convert to our software, providing training and ongoing support throughout the process. The role emphasizes strong presentation and communication with dealership management to tailor the system to each site.

Expect to travel about 80% of the time, both solo and with a team, and to support customers from your home office when not on site. Training lasts 2–3 months, with hands-on mentoring and product sessions.

Qualifications

• Bachelor's degree or equivalent experience.
• Ability to travel 80% of the time.
• Outgoing, friendly personality.
• Strong written and verbal communication skills.
• Must have reliable transportation with a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Must have reliable home internet with sufficient bandwidth for video conferencing.

Responsibilities

• Assist customers in converting to Reynolds and Reynolds software and provide training and support during the process.
• Travel approximately 80% of the time to install and convert software for customers, meeting dealership management to customize the system.
• Support current customers from home office when not on-site, and prepare for future trips.
• Complete training program including product training and on-the-job mentoring.

Skills

Travel 80%

Strong written and verbalcommunication

Education

Bachelor's degree or equivalent experience

Job description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

#LI-Remote

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor's degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Bachelor's degree or equivalent experience. Ability to travel 80% of the time. Outgoing, friendly personality. Strong written and verbal communication skills. Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Must have reliable home internet with sufficient bandwidth for video conferencing