Entry Level Customer Training Specialist – Traveling

The Reynolds and Reynolds Company; Little Rock (AR); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

401(k) with up to 6% matching

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Zusammenfassung

The Reynolds and Reynolds Company is seeking a Training Specialist to help customers migrate to our software and to deliver training and ongoing support. This role involves about 80% travel to dealer locations to customize the system and train staff, with remaining time supporting existing customers from a home office.

Training lasts 2–3 months with classroom and on‑the‑job instruction, emphasizing presentation and communication skills to meet dealership needs and ensure a smooth conversion.

Qualifikationen

• Bachelor's degree or equivalent experience.
• Ability to travel 80% of the time.
• Strong written and verbal communication skills.
• Must have reliable transportation and a valid driver’s license with limited moving violations.
• Must have reliable home internet with sufficient bandwidth for video conferencing.

Aufgaben

• Travel to dealership locations (~80%) to install and convert software and train staff.
• Customize the system based on dealership requirements and train key personnel.
• Provide ongoing support to customers from home office when not on site.

Kenntnisse

Presentation skills

Verbal communication

Written communication

Customer training

Ausbildung

Bachelor's degree or equivalent experience

Tools

MS Office

Video conferencing

Jobbeschreibung

Position Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

Position Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor'
• s degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.