Entry Level Customer Training Specialist – Traveling

REYNOLDS & REYNOLDS CO; Cincinnati, Northern (OH, KY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) matching

Paid vacation

Paid sick days

Paid holidays

Referral bonuses

Professional development

Promotion from within

Job summary

Reynolds and Reynolds is seeking a Training Specialist to help customers convert to the Reynolds and Reynolds system and to provide training and ongoing support throughout the process.

You will travel approximately 80% of the time to install and convert software at dealership sites, and when not traveling you will support customers from your home office, preparing for future trips and following up on installations.

Qualifications

• Bachelor's degree or equivalent experience
• Ability to travel 80% of the time
• Outgoing, friendly personality
• Strong written and verbal communication skills
• Must have reliable transportation as well as a valid driver’s license
• Must have reliable home internet with sufficient bandwidth for video conferencing

Responsibilities

• Travel to dealership sites to install and convert software
• Meet with dealership management to assess needs and tailor the system
• Customize the system and train key dealership personnel
• Provide ongoing support to existing customers from home office
• Prepare for future trips and conduct follow-ups after installations

Skills

Communication skills

Presentation skills

Interpersonal skills

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

Video conferencing

Job description

Job Description

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office.

#LI-Remote

Training

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements

• Bachelor's degree or equivalent experience


• Ability to travel 80% of the time


• Outgoing, friendly personality


• Strong written and verbal communication skills


• Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years


• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

• Medical, dental, vision, life insurance, and a health savings account


• 401(k) with up to 6% matching


• Paid vacation and sick days


• Eight paid holidays


• Referral bonuses


• Professional development and training


• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Bachelor's degree or equivalent experience. Ability to travel 80% of the time. Outgoing, friendly personality. Strong written and verbal communication skills. Must have reliable transportation as well as a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Must have reliable home internet with sufficient bandwidth for video conferencing