Entry Level Customer Service (Work From Home)

lunaagencies; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work

Hands-on training

Weekly compensation

Performance-based bonuses

Residual income opportunities

Ongoing coaching and mentorship

Company-sponsored travel incentives

Professional and leadership develop

Career advancement opportunities

Job summary

lunaagencies is expanding our team and seeking motivated individuals for a Benefits Representative role. You will work directly with clients to understand needs, explain benefit options, answer coverage questions, and assist throughout the process in a fully remote position with training and ongoing support.

You’ll connect with clients, review information, identify solutions, maintain relationships, and stay current with product changes.

Qualifications

• Professional and confident when communicating with others.
• Organized and able to manage multiple responsibilities.
• Self-motivated and goal-oriented; able to work independently remotely.
• Strong written and verbal communication.

Responsibilities

• Connect with clients to discuss needs and available options.
• Provide clear information about products, services, and coverage.
• Respond to client questions and provide ongoing assistance.
• Review existing benefit information with clients.
• Help identify solutions based on individual circumstances.
• Maintain strong and professional client relationships.
• Keep up to date with changes to products, programs, and services.
• Complete follow-ups and maintain organized client records.
• Work alongside team members and leadership to achieve goals.

Skills

Communication

Relationship building

Organizational skills

Self-motivation

Remote work discipline

Written and verbal communication

Job description

We are expanding our team and looking for motivated individuals who enjoy working with people and providing a positive client experience.

As a Benefits Representative, you will work directly with clients to understand their needs, provide information about available benefit options, answer coverage questions, and assist them throughout the process. This is a remote position with training and ongoing support provided.

What You'll Be Doing

• Connect with clients to discuss their needs and available options
• Provide clear information about products, services, and coverage
• Respond to client questions and provide ongoing assistance
• Review existing benefit information with clients
• Help identify solutions based on individual circumstances
• Maintain strong and professional client relationships
• Keep up to date with changes to products, programs, and services
• Complete follow-ups and maintain organized client records
• Work alongside team members and leadership to achieve individual and team goals

Who We're Looking For

We are interested in individuals who are motivated to learn and comfortable working in a client-focused environment. A strong candidate will be:

• Professional and confident when communicating with others
• Comfortable building relationships with new clients
• Organized and able to manage multiple responsibilities
• Self-motivated and goal-oriented
• Positive and dependable
• Able to work independently in a remote environment
• Receptive to coaching and ongoing development
• Comfortable working toward individual and team objectives
• Strong in both written and verbal communication

Previous experience in customer service, sales, hospitality, or another client-facing position is an asset, but we also welcome individuals looking to develop their skills in a new industry.

What We Provide

• Fully remote work opportunity
• Hands-on training from the start
• Weekly compensation
• Performance-based bonuses
• Residual income opportunities
• Ongoing coaching and mentorship
• Company-sponsored travel incentives
• Professional and leadership development
• Opportunities for career advancement