Entry-Level Billing Support Specialist

SOUTHERN OREGON ORTHOPEDICS; Medford (OR); On-site; USD 34,000 - 42,000; Full time

Job summary

SOUTHERN OREGON ORTHOPEDICS is seeking an entry-level Billing Department Support Representative to assist with patient payments, statements, claims and general administrative tasks. The role focuses on providing friendly service, accurate data entry, and support across billing functions in a busy office environment.

The ideal candidate is organized, dependable, and eager to learn all aspects of medical billing, HIPAA compliance, and coordination with other departments as needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or office experience preferred but not required.
• Basic computer skills and ability to learn new software systems.
• Strong communication and telephone etiquette.
• Good attention to detail and accuracy.
• Ability to multitask and stay organized in a busy office environment.
• Dependable, flexible, and willing to assist where needed.
• Ability to work independently and as part of a team.
• Professional and courteous interaction with patients, coworkers, and insurance representatives.

Responsibilities

• Answer incoming phone calls and direct calls to the appropriate departments or team members.
• Assist patients with making payments and answer basic billing and account questions.
• Process patient payments accurately and follow established payment procedures.
• Print insurance claims, gather corresponding documents, and mail them.
• Generate, print, and mail patient statements.
• Maintain accurate account information and document communications as needed.
• Provide general administrative support to the billing department.
• Assist other departments with assigned duties and coverage as needed.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform other duties as assigned.

Skills

Customer service

Office experience

Computer skills

Communication skills

Attention to detail

Multitasking

Dependable

Teamwork

Professional conduct

Education

High school diploma or equivalent

Job description

SOUTHERN OREGON ORTHOPEDICS is seeking an entry-level Billing Department Support Representative to assist with patient payments, statements, claims and general administrative tasks. The role focuses on providing friendly service, accurate data entry, and support across billing functions in a busy office environment.

The ideal candidate is organized, dependable, and eager to learn all aspects of medical billing, HIPAA compliance, and coordination with other departments as needed.