Entry Level Background and Social Media Investigator

Command Investigations, LLC; Florida; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

PTO

Health benefits

401(k) plan

Employee referral program

Job summary

Command Investigations, LLC in Lake Mary, Florida, seeks an Intel Operations – Investigator to support investigations through background checks, medical canvass, and social media research. You will verify information via outbound calls, gather data from public records, and compile thorough investigative reports for clients.

The role requires sharp analytical thinking, strong computer skills, and the ability to manage multiple assignments in a fast-paced environment while adhering to ethical and

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication.
• Proficient in Microsoft Word and MS Office.
• Experience with social media platforms and online databases helpful.

Responsibilities

• Conduct outbound phone calls to facilities and contacts to verify information and obtain records.
• Establish rapport quickly and professionally to gather accurate information.
• Perform social media investigations and web-based research to identify subjects and collect relevant online data.
• Review databases, public records, claim files, courthouse records, and other resources to assemble comprehensive subject histories.
• Conduct background investigations using available investigative tools and platforms.
• Compile clear, detailed, and professional investigative reports.
• Organize and maintain confidential case documentation.
• Utilize Microsoft Office and internet-based research tools to track and document findings.
• Manage multiple assignments while meeting strict deadlines.
• Communicate professionally with clients, facilities, and internal team members.
• Follow investigative protocols and maintain strict legal and ethical standards.
• Collaborate with team members to ensure high-quality results.

Job description

Description

Command Investigations, LLC is looking for an Intel Operations – Investigator to become part of a dynamic team. This is a great opportunity for individuals with strong critical thinking skills, intellectual curiosity, and the ability to work independently in a fast-paced investigative environment.

Why You Will Love Working with Command Investigations, LLC?

At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!

Schedule:

Monday – Friday 8am-5pm (flexible schedules are afforded down the line based on merit).

Location:

Lake Mary, FL

Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.

How We Take Care of You:

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program

At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.

What You will Do:

As an Intel investigator, you will support investigative operations by conducting background investigations, medical canvass investigations, and social media investigations. All of these investigative services require collecting, verifying, analyzing, and documenting information through multiple intelligence channels. This position combines phone-based verification, digital investigations, background research, and analytical reporting into one dynamic role. It is ideal for detail-oriented, computer-savvy individuals who thrive in a fast-paced environment and enjoy investigative work that makes a measurable impact.

• Conducting outbound phone calls to facilities and contacts to verify information and obtain records
• Establishing rapport quickly and professionally to gather accurate information
• Performing social media investigations and web-based research to positively identify subjects and collect relevant online data
• Reviewing databases, public records, claim files, courthouse records, and other resources to assemble comprehensive subject histories
• Conducting background investigations using available investigative tools and platforms
• Compiling clear, detailed, and professional investigative reports
• Organizing and maintaining accurate, confidential case documentation
• Utilizing Microsoft Office and internet-based research tools to track and document findings
• Managing multiple assignments while meeting strict deadlines
• Communicating professionally with clients, facilities, and internal team members
• Following investigative protocols and maintaining strict legal and ethical standards
• Collaborating with team members to ensure consistent, high-quality results

NOTE: This role will involve consistent outbound phone activity as well as focused digital research and analysis throughout the workday.

Requirements

What We Are Looking For:

• Exceptional attention to detail and accuracy
• Strong critical thinking and analytical skills
• High level of computer proficiency and web navigation skills
• Ability to thrive in a structured, deadline-driven environment
• Strong written communication skills with the ability to compile professional reports
• Excellent verbal communication skills
• Strong reading comprehension and ability to interpret detailed information
• Sound judgment and ability to handle sensitive and confidential information
• Strong organizational and time management skills
• Team-oriented mindset with the ability to work independently
• Professionalism and regular, predictable attendance

What You Will Bring:

• Prior investigative, research, or analytical experience preferred but not required
• High school diploma or equivalent required
• College degree preferred
• Familiarity with insurance and/or medical terminology preferred
• Proficient reading skills and ability to follow directions required
• Strong proficiency in Microsoft Word and general Microsoft Office Suite
• Proficiency in web navigation, particularly social media platforms and online databases
• Ability to efficiently navigate multiple browser-based tools and research platforms
• Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required
• Regular, predictable, and full attendance, as assigned, is an essential function of the job
• Complete a Command Investigations, LLC employment application, and submit to other pre-employment tasks as required for employment

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will be required to remember and understand certain instructions, guidelines, or other information.
• The employee should have the ability to lift up 25lbs/11.34kg regularly and 100lbs/45.36kg on occasion.
• The employee will be required to sit, stand, and/or walk for long periods at a time.
• The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.