Entry Level Analyst

Primary Services; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in energy and utilities is looking for an Entry Level Analyst to support operational workflows for residential and commercial accounts. This role involves analyzing accounts, executing system parameters, and ensuring efficient service reconnections. Candidates should have a degree in business, along with proficiency in SAP-CCS and Microsoft Office. The position offers a collaborative environment with opportunities for growth in a stable organization.

Qualifications

• Bachelor’s degree preferred, high school diploma or equivalent required.
• 2 years of general business or 6 months of collections experience desired.
• Strong proficiency with database-driven applications and Microsoft Office.

Responsibilities

• Analyze accounts for service disconnection eligibility.
• Execute transactions for automated disconnect and reconnect processes.
• Monitor account activities for accurate operations.

Skills

Data analysis

Proficiency in Microsoft Excel

SAP-CCS experience

Understanding of collection processes

Education

Bachelor’s degree in business or related field

High school diploma or equivalent

Tools

SAP-CCS

BW reporting tools

Job description

Join a remote role that blends analytical work with real operational impact, supported by a collaborative culture and clear opportunities for professional growth. Contribute to essential processes while building a strong foundation in a stable, large-scale organization.

Primary Services is excited to announce the role of Entry Level Analyst for a large, well-established client in the energy and utilities sector. This position supports critical operational workflows for residential and small commercial accounts, providing exposure to regulated processes, enterprise systems, and cross-functional coordination. The Entry Level Analyst plays a key role in ensuring automated systems function accurately and in identifying and resolving exceptions that impact customers and operations.

Responsibilities

• Analyze residential and small commercial accounts to determine service disconnection eligibility in accordance with regulatory requirements.
• Execute system parameters and transactions supporting automated disconnect and reconnect processes.
• Run and analyze reports and queries in SAP-CCS and BW to support operational monitoring.
• Review aged and exception-based accounts to identify root causes of failed system events.
• Monitor disconnect and reconnect activity to ensure accounts progress correctly through external distribution partners.
• Identify and resolve failed or rejected orders in coordination with distribution companies.
• Determine required actions for failed reconnects to ensure timely restoration of service.
• Analyze accounts for balance transfers between inactive and active accounts when appropriate.
• Review automated disconnect, move-out, and do-not-pay processes to confirm accurate execution.
• Apply collection policies and procedures to assigned customer accounts.
• Research delinquent accounts to identify why systematic collection efforts are not effective.
• Document failed events and trends to support tracking and system improvement initiatives.
• Escalate non-standard situations to management in alignment with established policies.

Qualifications

• Bachelor’s degree in business or a related field from an accredited four-year university preferred.
• High school diploma or equivalent required if substituting education with experience.
• 2 years of general business experience, or 6 months of collections experience combined with SAP/CCS experience.
• Experience within utilities or deregulated energy environments preferred.
• Hands‑on experience with SAP-CCS and BW reporting tools.
• Strong proficiency with Microsoft Excel, Word, and database‑driven applications.
• Ability to analyze data, reports, and account activity to support operational decisions.
• Working knowledge of collection processes and transaction‑based systems.
• Ability to perform fundamental math calculations, including percentages and basic arithmetic.