Entrance/Exit Control Attendant

uchicago; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

University of Chicago Library is seeking an Entrance Desk Attendant for Regenstein Library. You will welcome patrons, facilitate access, answer inquiries, and direct people to the appropriate departments while explaining Library policies. Strong customer service and discretion are essential.

The role requires monitoring entry systems, verifying IDs, and coordinating with staff for scheduled visitors. It also involves protecting user data and responding to emergencies with campus security and

Qualifications

• Previous customer service experience required.
• One year of general office or clerical experience preferred.
• Previous experience in a college or university preferred.
• High school diploma or GED required.

Responsibilities

• Welcomes and assists patrons and visitors to the Library through the consistent and equitable application of Library policies to ensure excellent customer service to all; provides information about Library and campus resources and services to patrons seeking assistance, including connecting patrons with other library staff as needed.
• Monitors entry systems to ensure valid access for UChicago ID holders and oversees the visitor registration system to facilitate entry for non-affiliated guests. Verifies government-issued photo identification as required by access policies and to issue visitor library credentials. Directs individuals to the ID & Privileges Office as necessary. Denies access to prohibited individuals or as access policies require, alerting and referring to a supervisor as directed.
• Coordinates with library staff for scheduled visitors, monitors visitor calendar, remains knowledgeable and informed about Library events, and communicates information between shifts to colleagues and supervisors.
• Protects and stewards private user data. Uses discretion and sound judgement when sharing private data with first responders and other authorized personnel.
• Reports emergency situations to UCPD and supervisors; in the absence of other staff acts as primary contact with UCPD and fire department. Promptly reports building issues to Library and University Facilities Services.
• Acts as the sole library representative in the building during Extended Study periods. Enforces policies for maintaining a scholarly environment, deescalates situations using empathy, acts as a resource for Allied Universal staff.
• Monitors security cameras. Ensures building security, providing after-hours access to eligible users. Works with Allied security staff and UCPD to secure the building at closing. Ensures building is unlocked promptly at opening.
• Troubleshoots systems and reports issues with electronic doors, databases, entry gates, or visitor pass system to ID & Privileges office, Circulation supervisors, or the Department of Safety & Security as appropriate.

Skills

Customer service

Attention to detail

Communication skills

Empathy

Education

High school diploma or GED

Tools

Microsoft Office

Web-based systems

Job description

Department

Library C & A - Access Serv - Entry Control

About the Department

As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University's commitment to research and teaching and to using its intellectual resources to help solve the world's problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.

Job Information

Job Summary:

Reporting to the Head of Regenstein Circulation and Building Resources, the Regenstein Library Entrance Desk Attendant performs clerical duties and is responsible for welcoming patrons and visitors, assisting with access, answering inquiries, directing to other library departments or staff as necessary, explaining Library policy to patrons, and building and data security. The Entrance Desk Attendant must be able to handle high and low levels of activity while providing exceptional customer service to all Library patrons and visitors.

Schedule: Monday - Friday, 6:00 a.m. - 2:00 p.m.

Responsibilities

• Welcomes and assists patrons and visitors to the Library through the consistent and equitable application of Library policies to ensure excellent customer service to all; provides information about Library and campus resources and services to patrons seeking assistance, including connecting patrons with other library staff as needed.


• Monitors entry systems to ensure valid access for UChicago ID holders and oversees the visitor registration system to facilitate entry for non-affiliated guests. Verifies government-issued photo identification as required by access policies and to issue visitor library credentials. Directs individuals to the ID & Privileges Office as necessary. Denies access to prohibited individuals or as access policies require, alerting and referring to a supervisor as directed.


• Coordinates with library staff for scheduled visitors, monitors visitor calendar, remains knowledgeable and informed about Library events, and communicates information between shifts to colleagues and supervisors.


• Protects and stewards private user data. Uses discretion and sound judgement when sharing private data with first responders and other authorized personnel.


• Reports emergency situations to UCPD and supervisors; in the absence of other staff acts as primary contact with UCPD and fire department. Promptly reports building issues to Library and University Facilities Services.


• Acts as the sole library representative in the building during Extended Study periods. Enforces policies for maintaining a scholarly environment, deescalates situations using empathy, acts as a resource for Allied Universal staff.


• Monitors security cameras. Ensures building security, providing after-hours access to eligible users. Works with Allied security staff and UCPD to secure the building at closing. Ensures building is unlocked promptly at opening.


• Troubleshoots systems and reports issues with electronic doors, databases, entry gates, or visitor pass system to ID & Privileges office, Circulation supervisors, or the Department of Safety & Security as appropriate.

Competencies

• Display emotional intelligence.


• Excellent attention to detail.


• Ability to work both independently and collaboratively as part of a diverse team, multitask, and work with frequent interruptions.


• Identify priorities and resolve or refer problems.


• Communicate clearly and effectively while displaying courtesy, empathy, and diplomacy.


• Ability to identify, respond to, and refer problems while exercising discretion and sound judgment.


• Ability to serve patrons and articulate library policies with clarity, consistency, patience, and empathy.

Additional Responsibilities

Education, Experience, or Certifications:

Education

• High school diploma from an accredited institution or a GED certificate required.

Experience

• Previous customer service experience required.


• One year of general office or clerical experience preferred.


• Previous experience in a college or university preferred.

Technical Knowledge or Skills

• Knowledge and experience using Microsoft Office.


• Ability to navigate web-based systems.


• Ability to learn a range of position-related software applications.

Working Conditions and Physical Requirements

• Ability to bend, crouch, or stoop.


• Ability to hear, including making fine discriminations in sound.


• Ability to see, including color, depth perception, or clarity.


• Ability to sit and use a computer for 4 hours or more.


• Ability to make repetitive wrist, hand, or finger mov