Entitlements Case Manager 7

Enterprise Mangement Solutions Inc; Baltimore (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Entitlements Case Manager to provide essential case management services on an independent contractor basis. This role involves supporting clients in navigating public benefits, including Medicaid, SNAP, and housing assistance. You will play a vital role in helping individuals achieve stability and recovery by addressing barriers to care and coordinating with various partners. If you are passionate about making a difference in the lives of those facing substance use and mental health challenges, this opportunity offers a fulfilling path to impact your community positively. Join a team committed to delivering compassionate, person-centered care and contribute to meaningful change.

Qualifications

• Licensed Entitlements Case Manager with experience in community-based services.
• Strong skills in client assessment and documentation practices.

Responsibilities

• Support clients in applying for public benefits and entitlement programs.
• Coordinate services and ensure compliance with regulatory standards.

Skills

Case Management

Client Assessment

Documentation Skills

Communication Skills

Crisis Intervention

Education

Bachelor's Degree in Social Work or related field

Licensure in relevant field

Job description

DISCLOSURE
This role can be fulfilled either as a W-2 employee or by providing services as an independent contractor (1099). Candidates must select their preferred engagement type upon applying. The details below outline both the 1099 independent contractor and W-2 employee versions of this opportunity. Please review carefully and determine which arrangement aligns best with your professional and financial goals.

Important Note: If choosing the 1099 independent contractor option, the company will assess whether all prerequisites to satisfy independent contractor classification tests have been met before finalizing engagement under this structure.

How to Apply: When applying, please specify whether you wish to be considered as a W-2 employee or 1099 independent contractor. Our team will review your application and, if selecting the 1099 option, confirm that all independent contractor classification requirements are met before finalizing the engagement.

DIVISION: Operations

ACCOUNTABLE TO: Operations Manager 3 (and the Social Work Supervisor for Clinical Supervision)

Client Service Location Expectations:
Regardless of which option you choose below, the majority of assigned clients will reside in community-based group homes. Clients who do not reside in a group home may be seen in your assigned community-based office, at the company’s main office, or via telehealth—provided that either you or the client is physically located at one of these approved sites during the service.

Caseload Makeup:

• 10 Category A clients to be serviced at community-based meeting room 809 North Rose Street, Baltimore, MD 21205
• 5 other than Category A clients to be serviced in the community or at 3310 Eastern Avenue, Baltimore, MD 21224

OPTION 1: 1099 INDEPENDENT CONTRACTOR VERSION
(For individuals or businesses offering services independently)

Scope of Service: Entitlements Case Manager – Independent Contractor

CLASSIFICATION: Contract Position (1099). Fee-for-service.

DISCLOSURE – MULTI-ENTITY CONTRACTOR ROLE:
This 1099 Independent Contractor role for an Entitlements Case Manager includes responsibilities that span across the following two organizations, all operating under shared leadership:

• FOCUS #1: Lighthouse Behavioral Health Center
• FOCUS #2: Community Wellness Outpatient Mental Health Center

As an independent contractor, you will maintain separate contractual agreements with each organization. You will invoice and receive compensation separately from each entity based on the time worked and services delivered for their respective programs. This means you are not an employee of any of the entities and are instead engaged as a self-employed contractor for each.

Though the contractor is paid on a fee-for-service basis and not an hourly basis, the services will require approximately 40 hours per week in to render assigned services as scheduled over 5 days, with an estimated one-half of the services rendered allocated to each organization. While day-to-day scheduling and care coordination may be managed collaboratively to support continuity across programs, each organization retains responsibility for its own scope of work, compliance requirements, and payment processes.

As a 1099 contractor, you are responsible for your own taxes, benefits, and liability coverage, and you must adhere to all contractual terms and professional licensing requirements relevant to each organization.

Overview
Generally, assigned clients will reside in community-based group homes. Assigned clients who do not reside in group homes may receive services in your assigned community-based office, at the company’s main office, or via telehealth if you or the client are in one of these locations. We are seeking a qualified and licensed Entitlements Case Manager to provide case management services on an independent contractor basis. The contractor will schedule and facilitate group and individual case management sessions, conduct case management assessments, and complete client documentation within the designated service period.

Examples of Entitlement Services Provided:

The Entitlements Case Manager assists clients in applying for and maintaining eligibility for all benefits they may be entitled to, including but not limited to:

Identification & Legal Documents

• Birth certificate replacement or first-time applications
• State-issued photo ID or driver’s license
• Social Security card replacement
• Name change or legal identity correction support
• Assistance with immigration/citizenship paperwork (as applicable)

Income & Financial Support

• Temporary Cash Assistance (TCA)
• Supplemental Security Income (SSI)
• Social Security Disability Insurance (SSDI)
• Supplemental Security Income for Children (SSI-Child)
• Veterans benefits (VA pension, disability)
• Emergency assistance or general relief applications

Healthcare Access

• Medicaid enrollment or re-certification
• Medicare application assistance
• Medicaid transportation services enrollment
• Assistance selecting or managing a managed care organization (MCO)
• Medical Assistance for Families (MAF)
• Applying for disability-based Medicaid under the Aged, Blind, and Disabled (ABD) category

Nutrition & Food Stability

• Supplemental Nutrition Assistance Program (SNAP / Food Stamps)
• Women, Infants, and Children (WIC) Program assistance (if eligible)
• Emergency food pantry referrals

Housing & Shelter

• Coordinated Entry and housing waitlist applications
• Public Housing or Section 8 Voucher applications
• Emergency rental assistance
• Shelter or transitional housing referrals
• Housing Choice Voucher Portability support
• Disability-based housing supports (e.g., NED vouchers, supportive housing programs)

Employment & Vocational Support

• Maryland Workforce Exchange (MWE) registration
• Referrals to job readiness or vocational rehabilitation programs
• Unemployment insurance application assistance

Education Access

• FAFSA support for eligible young adults
• GED program referrals and enrollment support
• Tuition waivers for foster youth or returning citizens

Other Stabilizing Resources

• Free or discounted phone programs (e.g., Lifeline, ACP)
• Transportation assistance (e.g., bus passes, mobility applications)
• Utility assistance programs (e.g., LIHEAP, MEAP)
• Childcare subsidy applications
• Legal aid or expungement referrals
• Guardianship paperwork support or rep payee coordination
• Assistance navigating MD THINK or local DSS systems

Scope of Work

FOCUS #1:
The company will credential the Entitlements Case Manager to provide the above-listed services with a focus on outpatient substance use disorder case management. These services will be delivered under the Entitlements Case Manager’s independent contractor agreement with Lighthouse Behavioral Health Center, as outlined below.

ACCOUNTABLE FOR: The contractor is accountable for assisting clients in applying for all benefits for which they are entitled, maintaining accurate documentation, and coordinating services in alignment with program goals, regulatory requirements, and scheduling protocols.

DEPARTMENT: Outpatient Substance Use Disorder Treatment Program (OP SUD)

COMPANY WEBSITE: https://lighthousebhc.org/

COMPANY PHONE NUMBER: [phone]

CONTRACT ADMINISTRATOR PHONE NUMBER: [phone] EXT 10

CONTRACT ADMINISTRATOR EMAIL ADDRESS: [e-mail]

ALTERNATE TITLE(S): Benefits & Entitlements Specialist, Public Benefits Case Manager, or Community Support Case Manager

COMPANY: Lighthouse Behavioral Health Center

ABOUT LIGHTHOUSE BEHAVIORAL HEALTH CENTER:
Lighthouse Behavioral Health Center is a community-based behavioral health organization dedicated to providing high-quality, person-centered care to individuals and families affected by mental health and substance use challenges. We offer a comprehensive range of services, including outpatient therapy, psychiatric care, intensive in-home services, Medication Assisted Treatment (MAT), and case management.

Our team is committed to delivering trauma-informed, culturally responsive, and evidence-based care that promotes healing, empowerment, and long-term wellness. With a strong focus on accessibility and compassion, Lighthouse Behavioral Health Center serves clients across all ages and backgrounds—helping them navigate recovery, build resilience, and achieve greater stability in their lives.

FOCUS #2:
The company will credential the Entitlements Case Manager to provide the above-listed services with a focus on outpatient mental health disorder case management. These services will be delivered under the Entitlements Case Manager’s independent contractor agreement with Community Wellness Outpatient Mental Health Center, as outlined below.

ACCOUNTABLE FOR: The contractor is accountable for assisting clients in applying for all benefits for which they are entitled, maintaining accurate documentation, and coordinating services in alignment with program goals, regulatory requirements, and scheduling protocols.

DEPARTMENT: Outpatient Mental Health Treatment Program (OP MH)

COMPANY WEBSITE: https://cwomhc.org/

COMPANY PHONE NUMBER: [phone]

CONTRACT ADMINISTRATOR PHONE NUMBER: [phone] EXT 10

CONTRACT ADMINISTRATOR EMAIL ADDRESS: [e-mail]

ALTERNATE TITLE(S): Benefits & Entitlements Specialist, Public Benefits Case Manager, or Community Support Case Manager

COMPANY: Community Wellness Outpatient Mental Health Center

ABOUT COMMUNITY WELLNESS OUTPATIENT MENTAL HEALTH CENTER:
Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient services—including therapy, psychiatric evaluation, medication management, and care coordination—designed to meet the diverse needs of our clients in a compassionate and culturally responsive environment.

CWOMHC supports holistic recovery by integrating somatic, behavioral, and rehabilitative care. Our interdisciplinary team is dedicated to fostering resilience, dignity, and empowerment through trauma-informed, evidence-based practices. We serve children, adolescents, and adults with a wide range of behavioral health conditions, always with a focus on accessibility, community connection, and client choice.

SUMMARY OF POSITION RESPONSIBILITIES:
The Entitlements Case Manager is responsible for supporting clients with substance abuse disorder focused case management needs by identifying, applying for, and maintaining access to a wide range of public benefits and entitlement programs. These include, but are not limited to, Medicaid, SNAP (food stamps), Social Security benefits, housing assistance, identification documents, and transportation services.

This role also involves addressing barriers to care, supporting treatment goals, and coordinating with internal and external partners to ensure that clients receive the services they need to achieve stability and recovery. The Entitlements Case Manager ensures all services align with person-centered, trauma-informed practices and applicable regulatory standards (e.g., COMAR, Medicaid, CARF).