Entertainment Ambassador

Great Wolf Lodge; Mashantucket (CT); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Discounted vacations

Employee referral incentives

Great Wolf University

Well-being program

Diversity & inclusion

Job summary

Great Wolf Lodge is seeking an Entertainment Ambassador to create an exciting atmosphere for kids with hands-on experiences and lead the lodge's kids' activities and entertainment.

The role offers full-time, part-time, and flexible scheduling with 16+ years (15+ for some aquatics roles). Expect to engage families with high-energy branded experiences, character appearances, and community events while upholding standards.

Qualifications

• Comfortable speaking, dancing, and performing in front of large groups multiple times a day.
• Some High School education or equivalent
• Flexibility regarding scheduling including evenings, weekends, and holidays
• Proven customer service and communication skills; able to read/interpret safety, operations, and procedures manuals in English
• Successful completion of a criminal background and drug screen

Responsibilities

• Interact with Great Wolf Lodge guests on a daily basis.
• Lead child-friendly promotional activities on-site and in the community.
• Represent Great Wolf Lodge positively on and off site and uphold brand values.
• Perform branded experiences and events with high energy throughout shifts.
• Manage character appearances and guide duties for designated characters.
• Support inventory and maintain a safe, clean, and professional environment for branded experiences.

Skills

Public speaking

Dance performance

Customer service

Communication

Reading safety manuals

Education

High school education or equivalent

Job description

Pay

$17

At Great Wolf, the Entertainment Ambassador creates an exciting atmosphere for kids with hands‑on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and entertainment.

Hiring immediately with full‑time, part‑time, and flexible scheduling – must be at least sixteen (16) years or older except for some locations and aquatics positions, such as lifeguard, where the requirement is at least fifteen (15) years or older.

Join our Pack

• Grow your career: A great place to start or advance your career with cross‑training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on‑the‑job training, functional, and leadership training
• Prioritize Your Well‑Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Personally interact with Great Wolf Lodge guests
• Willingness to perform child‑friendly promotional activities on‑site and in the community
• Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
• Perform all branded experiences consistently according to Standard Operating procedures
• Perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences.
• Interact with families while leading different hands on activities such as arts and crafts, bingo, board games, etc…
• Responsible for all aspects of Character Appearances and Entertainment at the property including:
• Perform character appearance duties according to Great Wolf Lodge standards; learn and perform signature character moves and non‑verbal communication strategies. Characters do not speak under any circumstances
• Act as a Guide for characters to and from designated meet and greet locations. Guides are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guests
• Responsible for character costume operations including care, cleaning, maintenance, etc.
• Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on‑site and off‑site events
• All character and guide duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed
• Participate in seasonal event activities throughout the year.
• Learn new programming multiple times a year including, but not limited to, dances, crafts or themed events.
• When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance
• Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
• Assist Entertainment team with inventory of event & activity materials
• Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences

Basic Qualifications & Skills

• Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day.
• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

• Previous experience in a related field such as Entertainment, Dance, or Theater.
• Charismatic, enthusiastic attitude
• Ability to multi‑task and prioritize a variety of tasks with minimal direction
• Previous as a Character and/or working with children
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 lbs.
• Able to sit and/or stand for long periods of time
• Ability to maintain composure in character suits; including heat and humidity for periods of 60 minutes
• Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes.

Estimated Salary Range

$17 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.