Enterprise Technical Specialist

The Kroger Co.; Cincinnati (OH); On-site; USD 100,000 - 150,000; Full time

Job summary

The Kroger Co. seeks an experienced Technology Infrastructure Leader to oversee enterprise deployments, set standards, and drive service levels across multiple disciplines.

You will mentor staff, coordinate with vendors, and partner with business stakeholders to ensure on-time, on-budget technology outcomes at enterprise locations. Candidates should have 2+ years in a related technology domain, strong Microsoft product expertise, and proven project management skills, with the ability to

Qualifications

• 2+ years of experience in supporting a specific technology domain or system.
• Advanced knowledge of Microsoft products.
• Ability to collaborate in a team environment.
• Proven administrative and project management skills.
• Ability to articulate technology information to all levels of the organization.
• Advanced communication skills to share information with leaders and stakeholders.
• Advanced knowledge of technology infrastructure, systems, procedures, and project life cycles.

Responsibilities

• Oversee end-to-end technology deployments across multiple disciplines.
• Provide direction and partnership for project completion, manage budgets, vendor partnerships, milestones, and rollout schedules.
• Drive SLA achievement and scope of work for technology maintenance providers.
• Communicate with business stakeholders and vendors to monitor progress and identify actions.
• Collaborate with technology partners to meet enterprise standards for locations.
• Mentor entry-level talent and coach end users on technology solutions.
• Identify efficiencies for process improvement, change management, and growth.
• Travel independently to enterprise locations.

Skills

Project management

Communication

Collaborative teamwork

Technical infrastructure knowledge

Vendor & stakeholder management

Education

Bachelor's Degree in a technology discipline

Tools

Microsoft products

Job description

Responsible for the technology infrastructure within enterprise locations. Drive technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time and within budget. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Oversee overall technology deployments from end to end spanning multiple disciplines
• Provide direction and partnership for project completion within each discipline to manage hardware installations, budget(s), vendor partnerships, milestones, and enterprise rollout schedules
• Drive service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers
• Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action
• Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations
• Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards
• Mentor entry level talent on multiple disciplines
• Coach and provide technology expertise to end users to create collaborative solutions
• Continuously develop efficiencies that enable process improvement, change management, and growth within enterprise locations
• Capture annual infrastructure refresh needs, manage expenses, and identify cost savings
• Travel independently to enterprise locations
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• Any proven administrative and project management skills
• 2+ years of experience in supporting a specific technology domain or system
• Advanced knowledge of Microsoft products
• Ability to collaborate in a team environment
• Proven administrative and project management skills
• Ability to articulate technology information to all levels of the organization
• Advanced communication skills to effectively share information with business leaders and stakeholders
• Advanced knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles

Desired

• Bachelor's Degree a technology discipline
• Any retail technology knowledge
• Any experience as a project manager