Enterprise Signage & Wayfinding Program Lead

Rush University Medical Center; Chicago (IL); On-site; USD 62,000 - 91,000; Full time

Job summary

Rush University Medical Center in Chicago seeks a Program Manager for Signage & Wayfinding to lead a systemwide strategy across hospitals, ambulatory sites and parking facilities. You will establish sign families, mapping, governance and implementation strategies for a consistent patient journey.

You will collaborate with Marketing, Facilities and external partners, manage budgets, and ensure accessibility compliance, while directing vendors and installers to deliver projects on time and on

Qualifications

• Bachelor's degree in architecture, interior design, environmental graphic design, graphic design, industrial design, construction management or a related field.
• At least five (5) years of progressively responsible experience in signage, wayfinding, environmental graphics, interior design, facilities planning or a related field, including three (3) years managing complex projects with multiple stakeholders and vendors.
• Experience developing or implementing signage standards, wayfinding plans, message schedules, sign-location drawings and fabrication or installation packages.
• Working knowledge of accessibility requirements, sign permitting, fabrication methods, installation coordination and applicable regulatory requirements.
• Ability to interpret architectural plans, design drawings, specifications, sign schedules and vendor proposals.
• Strong project management, budgeting, prioritization and communication skills, with the ability to manage concurrent initiatives and present clear recommendations.
• Proficiency with Microsoft Office and relevant design, drawing, mapping or project management tools.

Responsibilities

• Enterprise Signage & Wayfinding Strategy: Lead a systemwide signage and wayfinding strategy across Rush facilities.
• Establish and maintain sign families, destination naming, location plans, message schedules, maps, technical standards and implementation guidance.
• Define governance, intake, approvals, exceptions and phased priorities with Marketing & Communications and operational leaders.
• Patient Access, Arrival & Experience: Improve the patient and visitor journey from transit to destinations.
• Coordinate routes, entrances and temporary navigation changes during construction or disruptions.
• Capital Project Planning & Delivery: Integrate signage and wayfinding into project programming and turnover.
• Develop scopes, location plans, schedules, and cost estimates for installations.
• Coordinate consultants, designers, fabricators and installers with compliance reviews.
• Brand, Accessibility & Regulatory Compliance: Align signage with Rush branding and accessibility standards.
• Coordinate codes, permits, landlord approvals and regulatory signage.
• Vendor, Budget & Financial Management: Prepare bids, pricing comparisons and monitor budgets.
• Digital Navigation & Information Alignment: Synchronize physical signage with digital directories and maps.
• Program Operations & Continuous Improvement: Manage signage requests and track implementation and user feedback.
• Support Master Facilities Plan and system initiatives.

Skills

Project management

Budgeting

Communication

Prioritization

Vendor management

Education

Bachelor's degree in architecture/interior design/environmental graphic design/graphic design/industrial design/construction management or related field

Tools

Microsoft Office

Adobe Creative Suite

AutoCAD

Revit

Bluebeam

Digital signage platforms

Job description

Rush University Medical Center in Chicago seeks a Program Manager for Signage & Wayfinding to lead a systemwide strategy across hospitals, ambulatory sites and parking facilities. You will establish sign families, mapping, governance and implementation strategies for a consistent patient journey.

You will collaborate with Marketing, Facilities and external partners, manage budgets, and ensure accessibility compliance, while directing vendors and installers to deliver projects on time and on