Enterprise Service Tech II

Everon; Beaverton (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

Everon seeks a skilled technician to service, troubleshoot and repair low voltage panels, wiring and devices. This role covers more complex issues and may involve some programming.

The position focuses on on-site service, reliable customer support, and accurate documentation of work performed. A strong work ethic, attention to detail, and the ability to read plans are essential for success.

Qualifications

• Minimum of High School Diploma/Vocational Training.
• Three or more years of experience.
• Mastery knowledge of troubleshooting commercial intrusion systems, fire systems, CCTV, intercom access control.
• Working knowledge of local/national codes.
• Able to read plans and install panels, boxes and wiring.
• Knowledge of OSHA, HazCom and national codes; valid driver's license; able to pass drug screen.
• Ability to read and interpret blueprints, schematics and policies in English.

Responsibilities

• Service, troubleshoot and repair low voltage panels, wiring and devices.
• Provide reliable, high quality customer support.
• Instruct customers on system operation and functionality.
• Perform system testing and signal verification.
• Maintain truck stock/inventory and organize resources for tasks.
• Document service hours and tasks; timely reporting.
• Demonstrate strong work ethic and attention to detail.

Skills

Troubleshooting

Reading blueprints

Customer support

Wiring installation

OSHA/HazCom knowledge

Education

High School Diploma or Vocational Training

Tools

NICET Level I Certification

NICET Level II within 1 year

Codes knowledge (national/local)

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary

The primary function of this position is to service, troubleshoot and repair low voltage panels, wiring and devices. Typical works on more complex issues. May perform some programming.

Duties And Responsibilities

• Services, troubleshoots and repairs low voltage panels, wiring and devices.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail-oriented.
• Must complete other projects, as assigned.

Minimum Qualifications (Education, Skills & Experience)

• Minimum of High School Diploma/Vocational Training.
• Must have three (3) or more years of experience.
• Must have a mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom access control systems.
• Must have a working knowledge to full understanding of local/national codes.
• Must be able to read plans, use a variety of tools and install panels, boxes and wiring accordingly.
• Requires knowledge of OSHA, HAZCOM Regulations and comprehension of national electronic code, state and local construction codes.
• Must have a valid driver’s license and be able to clear a drug screening.
• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English.

Certification/Licensing

• Must retain NICET Level I Certification (for fire alarm systems only).
• Must obtain NICET Level II within one (1) year (for fire alarm systems only).
• Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
• Requires 50 % to 75 % proficiency in Everon Commercial’s Enterprise product offerings.

Work Environment

• Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to:
• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.