Enterprise Service Desk Engineer (Level 3)

Abacus; Fort Lauderdale (FL); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Abacus is seeking an experienced Level Three Support - Engineer to design and implement customer-facing and internal systems across cloud, on-premises, and telephony environments in Fort Lauderdale. You will lead projects, provide escalation support, and ensure world-class client experiences daily.

The role emphasizes deep Microsoft ecosystem expertise, VMware/Hyper-V proficiency, and MSP exposure, with a strong focus on security, documentation, and proactive client communication.

Qualifications

• Associate's degree in technology required.
• 5-7 years of systems engineering experience.
• 5-7 years of experience in Microsoft environments.
• MSP-specific experience preferred.
• MCSA: Server Infrastructure 70-410 preferred.
• MCSA: Server Infrastructure 70-411 preferred.
• MCSA: Server Infrastructure 70-412 preferred.
• MCSA: O365 MS-100 preferred.
• MCSA: O365 MS-101 preferred.

Responsabilités

• Deliver excellent customer experience in all interactions.
• Resolve tickets, guide or resolve aging and complex issues.
• Assist clients with design, installation, configuration, and usability of devices, servers, storage, networking, and software.
• Troubleshoot emergencies with minimal oversight until resolved.
• Coordinate with vendor reps to resolve software/hardware issues.
• Install/upgrade Microsoft Server OS and support VMware/Hyper-V environments.
• Document thoroughly and maintain high-quality records.
• Maintain complex backup systems and test restores.
• Keep clients informed of incident progress and outages.

Connaissances

Problem solving

Client relationships

Verbal & written communication

Team player

Adaptability

Safety compliance

Formation

Associate's degree in technology

Outils

VMware ESXi

Hyper-V

SharePoint

Microsoft Exchange

Windows Server

Description du poste

Abacus is seeking an experienced Level Three Support - Engineer to design and implement customer-facing and internal systems across cloud, on-premises, and telephony environments in Fort Lauderdale. You will lead projects, provide escalation support, and ensure world-class client experiences daily.

The role emphasizes deep Microsoft ecosystem expertise, VMware/Hyper-V proficiency, and MSP exposure, with a strong focus on security, documentation, and proactive client communication.