Enterprise Service Coordinator

VSC Fire & Security; Cabot (AR); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Company holidays

Health insurance

HSA or FSA

Life insurance

Long-term disability

Referral bonus

Parental leave

Employee assistance program

Training and advancement

Job summary

VSC Fire & Security in Cabot, Arkansas seeks an Enterprise Service Coordinator to manage orders, coordinate with Enterprise customers, and ensure service levels align with contract terms.

You will be the primary liaison for Enterprise accounts, handling scheduling, communication, and billing while contributing to process improvements and customer satisfaction.

Qualifications

• 1–3 years of industry related work experience.
• Manage customer relations using excellent communication and sales skills for internal and external customers.
• Leveraging outstanding analytical and planning skills combined with strong leadership skills.
• Knowledge and aptitude for conflict resolution, organizational skills, analytical skills, scheduling, building code requirements, and building relationships.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable: Associate or bachelor’s degree in business or related field.
• Industry related management experience.

Responsibilities

• Create, distribute, and bill incoming orders from Enterprise customers and maintain customer expectations to meet service agreements.
• Serve as one of the direct points of contact for Enterprise customers.

Skills

Customer relations

Communication

Sales skills

Conflict resolution

Organizational skills

Scheduling

Detail-oriented

Education

Associate or bachelor’s degree in business

Job description

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.

The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.

VSC Fire & Security in Cabot, Arkansas is seeking candidates for the position ofEnterprise Service Coordinator.

What we offer:

• Excellent pay $18.00 - $28.00 and up based on experience
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Opportunities for training and advancement

What you need:

• One to three (1-3) years of industry related work experience.
• Manage customer relations using excellent communication and sales skills for internal and external customers.
• Leveraging outstanding analytical and planning skills combined with strong leadership skills.
• Knowledge and aptitude for conflict resolution, organizational skills, analytical skills, scheduling, building code requirements, and building relationships.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
  • Associate or bachelor’s degree in business or related field.
  • Industry related management experience.

What you will do:

• Create, distribute, and bill incoming orders from Enterprise customers and maintains customer expectations to meet service agreements.
• Serve as one of the direct points of contact for Enterprise customers.

VSC Fire and Security is a drug free workplace.

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