Enterprise Quality & Process Improvement Coordinator

Horizon Goodwill Industries; Hagerstown (MD); On-site; USD 27,552 - 28,929; Full time

Job summary

Horizon Goodwill Industries is seeking a Continuous Quality Improvement Coordinator to advance quality initiatives and enhance operational effectiveness across its business units. This full-time role focuses on fostering continuous improvement through collaboration and engagement with staff while implementing data-informed practices.

The ideal candidate will have a minimum of 2 years' experience in quality management and knowledge of lean methodologies. This position is crucial for enhancing service delivery and promoting social mobility.

Qualifications

• Articulate thoughts and ideas clearly and effectively.
• Use knowledge, facts, and data to make decisions.
• Collaborate within a team structure and manage conflict.

Responsibilities

• Lead a culture of continuous improvement across operations.
• Facilitate lean improvement activities and process mapping.
• Engage staff in co-designing solutions for service delivery.

Skills

Oral/Written Communication

Critical Thinking/Problem Solving

Teamwork/Collaboration

Digital Technology

Influence Without Authority

Facilitation & Group Dynamics

Conflict Navigation

Psychological Safety & Adult Learning

Operational Curiosity

Education

2 years of experience in continuous improvement, performance excellence, operations, or quality management

Experience applying lean or Six Sigma methodologies

Job description

Horizon Goodwill Industries is seeking a Continuous Quality Improvement Coordinator to advance quality initiatives and enhance operational effectiveness across its business units. This full-time role focuses on fostering continuous improvement through collaboration and engagement with staff while implementing data-informed practices.

The ideal candidate will have a minimum of 2 years' experience in quality management and knowledge of lean methodologies. This position is crucial for enhancing service delivery and promoting social mobility.