Enterprise Program Manager

AlleyCorp; Denver (CO); Hybrid; USD 81,000 - 99,500; Full time

Benefits offered by this job

Flexible time off

401k matching

Health insurance

Vision and Dental Insurance

Employee Assistance Program

Short Term Disability + Life Insurance

Parental leave

Wellbeing support

Referral bonus

Job summary

Lighthouse in the hospitality sector is hiring an Enterprise Program Manager to own the success of our largest global clients. You will coordinate projects across BI implementations and product onboardings, and drive regional alignment while strengthening relationships with hotel chains and executives.

Lead end-to-end deployments, manage timelines, and serve as the bridge between clients and our Product and Engineering teams to gather requirements and ensure on-time delivery.

Qualifications

• Proven experience leading programs or projects for enterprise/global accounts.
• Strong hospitality knowledge, hotel chains, OTAs and operations.
• Ability to manage multiple complex projects with risk management.
• Excellent business sense and executive-level communication.

Responsibilities

• Lead end-to-end delivery for BI dashboards and enterprise implementations.
• Organize projects across accounts to ensure on-time delivery and objectives.
• Establish governance and manage stakeholder expectations at all levels.
• Document timelines, activities, risks, and decisions with PM tools.
• Bridge clients with Product/Engineering to capture requirements.
• Drive customer satisfaction and growth through robust project plans.

Skills

Program management

Enterprise accounts

Hospitality domain knowledge

Stakeholder communication

C-level engagement

Data solutions fluency

Time zone collaboration

Autonomous work style

Job description

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting‑edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry's most exciting rocket‑ship?

What you will do #‑Hybrid

As an Enterprise Program Manager, you will be dedicated to the success of our largest global clients. You will act as the central point of coordination for all ongoing projects, managing a portfolio of enterprise accounts. In this autonomous role, you will steer complex programs, from Business Intelligence implementations to new product onboardings, driving regional alignment and strengthening key client relationships.

Where you will have impact

• Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
• Organize and manage all projects within your enterprise accounts to ensure on‑time delivery and the achievement of business objectives.
• Establish clear program governance and guide stakeholder expectations, from individual hotel properties to C‑level executives.
• Create and maintain clear project documentation outlining timelines, activities, and potential risks using task management tools.
• Act as a vital bridge between clients and our internal Product and Engineering teams to capture custom requirements and manage delivery timelines.
• Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular status calls with key global chains.
• Serve as the voice of our customers, providing actionable feedback to internal teams to enhance our products and processes.

About our team

You’ll be joining our Customer Growth team, a close‑knitted and collaborative group of professionals from all over the globe. Led by one of Lighthouse's founders, our mission is to nurture amazing client relationships by retaining and growing our customers. In this team, you’ll have the autonomy to make your mark while being a key player in our global strategy. We are passionate about delivering an exceptional customer experience and are excited for you to help us make a real impact.

What's in it for you?

• Flexible time off: Autonomy to manage your work‑life balance.
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy‑up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a program or project management role, successfully managing enterprise or global accounts.
• Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment.
• Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution.
• Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C‑level executives.
• A tech‑savvy mindset with the ability to understand data solutions and communicate effectively with both technical and non‑technical audiences.
• A proactive and autonomous work ethic, with the ability to collaborate effectively across different time zones.
• Proven ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met.
• A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve.

We welcome

• A background in the SaaS industry, particularly with product rollouts or integrations.
• Experience in Revenue Management within the hospitality sector.

In addition to benefits and other Lighthouse total rewards, the annual base salary for this role ranges from $81,000.00 - $99,500.00. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we’ve described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.