Enterprise Messaging Systems Engineer

Maryland Court Reporters; Washington (District of Columbia); On-site; USD 109,000 - 114,000; Full time

Job summary

Maryland Court Reporters seeks a Systems Engineer to support the EM&C Directorate within the House Information Resources environment in Washington, DC. The role covers planning, configuring, testing, migrating, operating, and monitoring major messaging systems.

The candidate should have SMTP/email knowledge, security, business continuity, and strong collaboration skills to advise leadership and coordinate with vendors for reliable, secure messaging across the House.

Qualifications

• Bachelor’s degree or 2 years of equivalent work experience.
• Ability to develop solutions to complex technical problems.
• SMTP email knowledge, including routing, filtering, encryption, and deliverability.
• Knowledge of all phases of systems development.
• Knowledge of scripting languages and information system monitoring.
• Knowledge of Business Continuity concepts, technologies, and practices.
• Strong written and oral communication with senior staff and non-technical users.
• HIR Technical Competencies: Analytics; Application Administration and Integration; Consultation and Outreach; Information Assurance; Information Management; Information Systems/Network Security; IT Support; Knowledge of Emerging Trends and Industry Best Practices; Project Management; QA and Testing; Telecommunications.
• General competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Policies, Procedures, Processes, Priority Management, Problem Resolution.

Responsibilities

• Gathers requirements from customers and stakeholders and designs comprehensive technical solutions.
• Acquires, develops, installs, configures, tests, operates, maintains, monitors, and supports all system software components on cloud and on-premise platforms.
• Develops documentation including SOPs, change control documents, test plans, migration plans, disaster recovery plans, system security plans, architecture diagrams, IT policies.
• Proactively prevents security issues, product issues, and the need for requests from customers and colleagues, to the extent possible.
• Works with vendors, industry, and House colleagues to identify products, features, and procedures to address House needs; implement technical solutions; and prevent or resolve issues.
• Resolves requests from customers and colleagues in a friendly, timely and accurate manner utilizing ticketing systems or other means as appropriate to track and communicate status.
• Provides technical guidance to management regarding system evolution in response to continued evolution of messaging and monitoring technologies, vendor capabilities, the global threat environment, and commercial mailbox provider policies.
• Acts as an internal consultant providing technical guidance on complex projects.
• Provides technical guidance to leadership, customers and colleagues, assisting them with successfully completing assigned projects and tasks.
• Ensures computer systems security issues and high availability/disaster recovery are addressed effectively in the House technology environment.
• Maintains professional relationships with customers, management, colleagues, and vendors while delivering high-quality customer service.
• Provides input to management, as requested, on team goals and performance, and individual goals and performance.
• Performs other official duties as assigned.

Skills

SMTP email knowledge

Systems development lifecycle

Scripting languages

Information security

Communication skills

Ticketing systems

Education

Bachelor’s degree or 2 years experience

Tools

Monitoring tools

Job description

Maryland Court Reporters seeks a Systems Engineer to support the EM&C Directorate within the House Information Resources environment in Washington, DC. The role covers planning, configuring, testing, migrating, operating, and monitoring major messaging systems.

The candidate should have SMTP/email knowledge, security, business continuity, and strong collaboration skills to advise leadership and coordinate with vendors for reliable, secure messaging across the House.