Enterprise Internship, Quality and Clinical Transformation

Advocate Health; Shelby (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Educational Assistance Program

Paid Time Off

Health and welfare benefits

Job summary

The Quality & Clinical Transformation Intern at Advocate Health in Shelby, NC will support initiatives to improve clinical quality, patient outcomes, safety, and operational effectiveness. You will gain hands-on experience in healthcare quality improvement, data analysis, process improvement, and change management within a large system.

The role is on-site May 31, 2027–August 6, 2027, up to 40 hours/week, Mon-Fri.

Qualifications

• Currently pursuing a bachelor degree in healthcare administration, public health, health sciences, business, data analytics, industrial engineering, or a related field.
• GPA of at least 2.5.
• Strong communication skills, both written and verbal.
• Strong attention to detail and ability to complete tasks.
• Strong teamwork and prioritization abilities.
• Proficient with Excel.
• Demonstrates integrity, maturity, dependability and enthusiasm.

Responsibilities

• Quality Improvement & Clinical Transformation projects to improve patient outcomes and safety.
• Assist with process improvement and standardization efforts.
• Participate in meetings and cross-functional initiatives.
• Document current-state processes and help develop future-state workflows.
• Research healthcare quality practices and industry trends.

Skills

Excel

Communication skills

Attention to detail

Teamwork

Multitasking

Integrity

Maturity

Dependability

Positive attitude

Education

Bachelor's degree in healthcare administration / public health / health sciences / business / data analytics / industrial engineering

Job description

Department:

14206 Enterprise Corporate - People & Culture Workforce Development

Status:

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

The internship will take place May 31, 2027-August 6, 2027. Interns will be scheduled to work up to 40 hours per week, Mon-Fri business hours. This is an on-site role in Shelby NC.

Pay Range: $21.00 - $21.00

Position Summary

The Quality & Clinical Transformation Intern supports initiatives designed to improve clinical quality, patient outcomes, safety, operational effectiveness, and the overall care experience. Working with Quality and Clinical Transformation leaders and cross-functional partners, the intern will gain hands-on experience in healthcare quality improvement, data analysis, process improvement, and change management. This internship provides exposure to how a large healthcare organization identifies improvement opportunities, evaluates performance, and implements solutions that advance high-quality, safe, efficient, and patient-centered care at either the site-based level or the enterprise level.

Key Responsibilities

Quality Improvement & Clinical Transformation

• Support quality improvement and clinical transformation projects focused on improving patient outcomes, safety, care delivery, and operational performance.
• Assist with identifying opportunities for process improvement and standardization.
• Participate in project meetings, improvement workgroups, and cross-functional initiatives.
• Help document current-state processes, identify gaps, and support development of future-state workflows.
• Research healthcare quality improvement practices and emerging trends to support transformation efforts.

Data & Performance Analysis

• Assist with collecting, organizing, validating, and analyzing quality and performance data.
• Help monitor key performance indicators and identify trends or areas of opportunity.
• Develop reports, dashboards, presentations, and visual summaries to communicate findings.
• Support measurement of project outcomes and progress toward established goals.
• Translate data and findings into clear, actionable insights for project teams and leaders.

Project & Change Management

• Support project planning, documentation, timelines, deliverables, and status tracking.
• Assist with meeting preparation, notes, action items, and follow-up.
• Help develop educational materials, communications, and presentations to support implementation and adoption of improvement initiatives.
• Collaborate with clinical, operational, quality, analytics, and other teams to support project objectives.

Research & Best Practices

• Conduct literature reviews and research evidence-based practices, benchmarks, and industry trends.
• Summarize research findings to inform quality and transformation initiatives.
• Assist teams in identifying opportunities to apply evidence-based practices across care settings.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Currently pursuing a bachelor degree in healthcare administration, public health, health sciences, business, data analytics, industrial engineering, or a related field.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Current enrollment with freshman, sophomore, junior or senior status for Fall 2027 at a regional accredited college or university. Interns are expected to be in the process of obtaining an undergraduate degree.
• Grade point average of at least 2.5.
• Good communication skills, both written and verbal.
• Strong attention to detail.
• Demonstrated ability in successfully completing tasks.
• Strong teamwork skills.
• Effective multitasking and prioritization skills.
• Strong computer skills, including proficiency with Excel.
• Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm.

Physical Requirements and Working Conditions:

• Each department will develop mental/physical requirements from the job standards and guidelines.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.