Enterprise Implementation Consultant - Bilingual (English & Spanish)

MaintainX; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

MaintainX is seeking a bilingual Enterprise Implementation Consultant to partner with enterprise customers, lead deployments, and deliver a seamless onboarding experience. You’ll act as a trusted advisor, coordinating with product, engineering, and account teams to maximize value from day one.

You will manage complex, multi-phase implementations, deliver formal training, provide knowledge transfer, and maintain high client satisfaction through proactive collaboration and effective change

Qualifications

• Experience supporting enterprise customers in software implementation, onboarding, or related roles.
• Fluent in English and Spanish, with ability to communicate in both languages in a business setting.
• Experience managing complex implementations and multiple stakeholder groups.
• BEng degree or equivalent years of experience.
• Experience in manufacturing, industrial, maintenance or a similar space is a bonus.

Responsibilities

• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
• Deliver formal training to client project team members and/or end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client's maintenance, operations, and management needs.
• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus

Skills

Project management

Stakeholder management

English & Spanish bilingual

Client relationship skills

Training delivery

Education

BEng degree or equivalent experience

Job description

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.

In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.

We're looking for a bilingual Enterprise Implementation Consultant to join our team. In this customer-facing role, you'll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You'll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success.

What you'll do:

• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.

• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.

• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.

• Deliver formal training to client project team members and/or end-users.

• Provide knowledge transfer to internal team members throughout the onboarding process.

• Provide support by demonstrating knowledge of products, services, and best practices.

• Track and communicate client issues and proactively troubleshoot and resolve problems.

• Manage multiple accounts, deadlines, and milestones.

• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client's maintenance, operations, and management needs.

• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus

About you:

• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.

• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting.

• Experience managing complex implementations and multiple stakeholder groups.

• BEng degree or equivalent years of experience.

• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.

• Excellent communication, presentation, facilitation, time management, and interpersonal skills.

• Excellent client relationship skills and ability to manage client expectations.

• Understanding of business requirements definition, review of functional specifications, user training, and deployment.

• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.

• Savvy with technology and capacity to become an expert in our software in a short period of time.

• Self-starter comfortable working with minimal oversight and tight deadlines.

• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.

• Ability to learn the MaintainX product within 30 days to advise customers.

Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk's benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

Belonging. We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.