Enterprise Events Executive

Lucky Strike Entertainment; San Francisco (CA); Presencial; USD 100.000 - 155.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Employee stock purchase program

Paid vacation

Descripción de la vacante

Lucky Strike Entertainment is seeking an Enterprise Events Executive to own and grow a portfolio of named corporate accounts, driving retention and revenue across markets. The role is field-heavy, requiring at least 50% time in client venues and travel across territories.

You’ll manage end-to-end relationships with executives, develop account success plans, and collaborate with sales, events, and operations to deliver tailored experiences that meet client goals.

Formación

• 3-5+ years in customer success or account management or client-facing sales/hospitality.
• Proven ability to manage and grow a portfolio of corporate accounts with focus on retention, satisfaction, expansion.
• Relationship-first approach at executive level; ability to navigate large multi-stakeholder orgs.

Responsabilidades

• Own a portfolio of named corporate accounts; build trusted relationships driving long-term loyalty.
• Engage clients to understand goals, uncover challenges, align offerings to success metrics.
• Spend 50%+ time in the field with clients, at venues, and across your territory.
• Onboard new accounts transitioned from Enterprise Partnerships Executives; deliver tailored event programming.

Conocimientos

Customer success

Account management

Client-facing sales

Hospitality

CRM tools

Herramientas

Salesforce

HubSpot

Gainsight

Descripción del empleo

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms.

With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

50% travel - San Francisco, CA

As an Enterprise Events Executive, you own our most valuable corporate relationships end-to​-​end. You are assigned a portfolio of named strategic accounts, including new accounts transitioned to you from our Enterprise Partnerships Executives. Your job is to deepen those relationships, drive retention, grow revenue, and expand accounts across markets. You build, protect, and scale the accounts that matter most. We lead with presence - Lucky Strike Entertainment operates a camera‑first policy. All video calls with clients and internal stakeholders require cameras on, and we expect associates to show up polished and professional - that means appropriate attire, a clean environment, and the kind of executive presence that reflects the brand we represent.

What You’ll Do

Own Your Account Portfolio

• Serve as the primary point of contact for a portfolio of named corporate accounts - building trusted relationships that drive long‑term loyalty and repeat business
• Proactively engage clients to understand their goals, uncover challenges, and align Lucky Strike Entertainment's offerings to their success metrics
• Field‑oriented role with an expectation of minimum 50% time in the field - present with clients, at venues, and across your territory

What You’ll Bring

• 3‑5+ years of experience in customer success, account management, or a client‑facing sales or hospitality role
• Proven ability to manage and grow a portfolio of corporate accounts with a focus on retention, satisfaction, and expansion
• Relationship‑first approach - you build trust at the executive level and know how to navigate large, multi‑stakeholder organizations
• Strategic thinker who develops account success plans and identifies growth opportunities before clients ask
• Strong understanding of CRM tools - Salesforce, HubSpot, Gainsight, or similar - and comfortable leveraging data to track account health and performance
• Drive customer retention, repeat bookings, and satisfaction across our national portfolio of venues

Onboard and Activate New Accounts

• Receive and onboard new accounts transitioned from our Enterprise Partnerships Executives - ensuring a seamless transition from sale to experience and a strong start to every client relationship
• Deliver tailored event programming recommendations, resources, and best practices aligned to each client's goals and group needs

Grow Revenue and Expand Markets

• Develop and execute account success plans aligned with client objectives, booking cadences, and revenue growth targets
• Identify and act on upsell, cross‑sell, and cross‑market expansion opportunities within your portfolio
• Own outreach to all named key accounts and manage event pipeline, renewals, and incremental growth across your full book of business

Hit Your Numbers

• Quarterly quota paid monthly on a tiered basis - stronger performance means stronger earnings
• A Commission QRG will detail exactly how your pay is structured from day one review to a committee or standing on a venue floor at a 300‑person buyout
• Highly organized with strong pipeline discipline - managing renewals, expansions, and new business simultaneously
• Comfortable with Outlook, Microsoft Teams, Excel, and GEMS

Pay & Benefits

The pay range for this position is $100,000 - $155,000 per year plus commission, depending on qualifications.

Lucky Strike Entertainment offers performance‑based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits