Enterprise Customer Success Manager - Shipper

DAT Freight & Analytics; United States; Hybrid; USD 82,000 - 111,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and AD&

Parental Leave

Paid time off

Job summary

DAT Freight & Analytics is seeking an Enterprise Shipper Account Manager to drive growth and retention in strategic accounts. You will serve as the post-sales consultant, optimizing how customers use DAT solutions and identifying expansion opportunities.

The role requires 5-7 years in customer success or related SaaS roles, a strong track record with enterprise clients, and excellent communication. Travel up to 25% for customer meetings and events is expected.

Qualifications

• Bachelor's degree required, with preference for business, logistics, or technology focus.
• 5-7 years of experience in customer success, account management, or consultative sales roles within SaaS organizations.
• Proven track record of managing enterprise-level client relationships and driving measurable business outcomes.
• Experience with multi-stakeholder environments and enterprise decision-making processes.
• Logistics or supply chain experience strongly preferred.
• Excellent verbal and written communication, including C-level presentations.
• Strong analytical mindset using data to guide recommendations.
• Self-motivated, collaborative, and able to work in fast-paced settings.
• Willingness to travel up to 25% for meetings and events.

Responsibilities

• Own retention, expansion, and growth metrics for a portfolio of high-value enterprise accounts.
• Serve as the primary post-sales consultant, optimizing workflow with DAT products and services.
• Partner with Enterprise Sales teams as a key advisor throughout the deal process.
• Design and deliver value-focused training and onboarding for enterprise customers.
• Identify expansion opportunities by analyzing usage patterns and business challenges.
• Build executive relationships with stakeholders, acting as strategic advisor on DAT solutions.
• Collaborate with Product, Engineering, and Support to advocate for customer needs.
• Help develop scalable customer success playbooks and best practices.

Skills

Bachelor's degree

Enterprise SaaS

Customer success

Account management

Cross-functional collaboration

CRM tools

Data analysis

Executive communication

Travel up to 25%

Education

Bachelor's degree

Tools

CRM systems

Data analysis tools

Job description

About DAT

DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America — processing 250 million+ load posts annually and maintaining one of the largest repositories of freight market transaction data in the world. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently. With nearly 700 teammates across offices in Denver, CO; Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit www.DAT.com

Application Deadline: 8/31/2026

The Opportunity

DAT is looking for a Enterprise Shipper Account Manager to join our Shipper Sales Team. This role focuses on driving growth and retention within DAT's most strategic enterprise accounts through consultative partnership and deep product expertise. You'll serve as the primary success advocate for our largest clients, ensuring they maximize value from DAT's solutions while identifying expansion opportunities that drive mutual growth.

What You'll Do

• Own retention, expansion, and growth metrics for a portfolio of high-value enterprise accounts, driving measurable outcomes in customer satisfaction and revenue growth.


• Serve as the primary post-sales consultant, conducting comprehensive workflow analyses to optimize how customers leverage DAT products and services within their operations.


• Partner closely with Enterprise Sales teams as a key member of the deal team, providing technical expertise and customer insights throughout the sales process.


• Design and deliver value-focused training programs and onboarding experiences tailored to enterprise customer needs and use cases.


• Proactively identify expansion opportunities by analyzing customer usage patterns, business challenges, and growth trajectories.


• Build and maintain executive-level relationships with key stakeholders at assigned accounts, serving as their strategic advisor on DAT solutions.


• Collaborate cross-functionally with Product, Engineering, and Support teams to advocate for customer needs and drive product improvements.


• Contribute to the development of customer success best practices, playbooks, and success metrics that can be scaled across the organization.

The Skills and Experience You'll Bring

• Bachelor's degree required, with preference for business, logistics, or technology focus.


• 5-7 years of experience in customer success, account management, or consultative sales roles within SaaS organizations.


• Proven track record of managing enterprise-level client relationships and driving measurable business outcomes.


• Experience working with complex, multi-stakeholder customer environments and navigating enterprise decision-making processes.


• Logistics or supply chain industry experience strongly preferred.


• Exceptional verbal and written communication skills with ability to present to C-level executives.


• Strong analytical mindset with experience using data to drive customer insights and business recommendations.


• Self-motivated individual contributor who thrives in ambiguous, fast-paced environments.


• Demonstrated ability to work collaboratively within cross-functional deal teams.


• Proficiency with CRM systems, customer success platforms, and data analysis tools.


• Willingness to travel up to 25% for customer meetings and industry events.

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance


• Parental Leave


• Up to 20 days of paid time off starting in year one


• An additional 10 holidays of paid time off per calendar year


• 401k matching (immediately vested)


• Employee Stock Purchase Plan


• Short- and Long-term disability sick leave


• Flexible Spending Accounts


• Health Savings Accounts


• Employee Assistance Program


• Additional programs - Employee Referral, Internal Recognition, and Wellness


• Free TriMet transit pass (Beaverton Office)


• Competitive salary and benefits package


• Work on impactful projects in a cutting-edge environment


• Collaborative and supportive team culture


• Opportunity to make a real difference in the trucking industry


• Employee Resource Groups

For Colorado-based candidates, in compliance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $82,000 - $111,000 annual on target earnings. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)