Enterprise Apps Admin II

Socket.dev; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible work schedules

Health benefits (medical/dental/vision

Paid time off

Holidays

Parental leave

Sabbatical after six years

Educational assistance

401(k) with match

Stock options

Job summary

Aledade is seeking an Enterprise Apps Admin II to act as a subject matter expert and technical owner for critical business applications across our software ecosystem. You will manage full lifecycle application delivery, gather and analyze requirements, design scalable configurations, and maintain platform security and data integrity.

In this role you will partner with cross-functional stakeholders to translate strategies into automated workflows, optimize systems, troubleshoot multi-system

Qualifications

• Bachelor's degree or higher in a related field.
• 4+ years of professional enterprise software administration experience.
• Core tooling experience within an enterprise application (visual workflow builders, schema managers, automation suites).
• Agile development experience with backlog management and iterations.
• At least one core administration certification (Salesforce Admin, Atlassian, NetSuite, Ironclad).
• Ability to distill complex requirements into clean technical layouts.
• Strong problem-solving and prioritization skills.
• Willingness to occasionally work outside standard hours for vendor upgrades or outages.

Responsibilities

• Lead end-to-end configuration and implementation of medium-to-high complexity platform features.
• Collaborate with stakeholders to translate requirements into scalable configurations.
• Own day-to-day admin functions including access, roles, sharing, reporting, and auditing.
• Enforce security and data validation to protect privacy and integrity.
• Conduct maintenance, deduplication, and performance tuning to reduce clutter.
• Ensure changes pass UAT and regression tests with proper documentation.
• Monitor middleware/iPaaS platforms and coordinate with vendors for fixes.
• Evaluate vendor release notes and advocate updates to maximize ROI.

Skills

Advanced admin design features

Agile methodologies

Cross-functional collaboration

Analytical thinking

Task prioritization

Operational adaptability

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field

Tools

Salesforce Admin

Atlassian Certified Professional

NetSuite Administrator

Ironclad CLM Core Administration

Job description

The Enterprise Apps Admin II serves as a subject matter expert and core technical owner for critical business applications across Aledade’s software ecosystem. Operating with a high degree of independence, this role is responsible for full‑lifecycle application management, including collecting and analyzing complex business requirements, designing and configuring technical solutions, and maintaining platform security and data integrity.

The Enterprise Apps Admin II actively partners with cross‑functional stakeholders to translate operational strategies into automated workflows and system architectures. You will perform regular system optimization, troubleshoot complex multi‑system integrations, manage sandbox environments, and execute technical changes according to industry best practices. This role requires analytical problem‑solving skills to independently evaluate platform health and enforce system governance without daily oversight.

Advanced Solution Design & Configuration

• Lead the end‑to‑end configuration and implementation of medium‑to‑high complexity platform features, custom data objects, advanced business rules, and multi‑step automated workflows.

• Collaborate independently with business stakeholders to gather, analyze, and translate operational requirements into scalable, native platform configurations.

Platform Administration & Security Governance

• Own day‑to‑day advanced administrative functions, including user access architecture, role hierarchies, complex sharing/permission models, advanced reporting/dashboards, and system audit logging.

• Enforce system security parameters, least‑privilege access controls, and data validation rules to protect institutional data privacy.

System Maintenance, Optimization & Quality Assurance

• Conduct scheduled application maintenance, database deduplication, and performance cleanup tasks according to platform‑specific best practices to minimize configuration clutter.

• Ensure all configuration changes undergo rigorous user acceptance testing (UAT) and regression testing, maintaining complete documentation within tracking pipelines (e.g., Jira).

Advanced Troubleshooting & Integration Management

• Monitor and maintain middleware/iPaaS platforms

• Partner with external vendors or internal technical teams to isolate root causes and implement permanent configuration fixes for recurring issues.

Release Evaluation & Operational Readiness

• Monitor system uptime, respond to critical application errors or post‑release production defects, and provide occasional support during major upgrade or patch windows.

• Research upcoming vendor platform release notes, evaluate the business impact of new native features, and proactively recommend updates to maximize platform ROI.

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field

• Experience: 4+ years of professional experience in enterprise software administration, business applications engineering, or a closely related technical role.

• Core Tooling: 2+ years of hands‑on experience utilizing advanced administrative design features (e.g., visual workflow builders, schema managers, custom automation suites) within a major enterprise application.

• Agile Frameworks: Proven experience operating within an Agile development environment, independently managing individual ticket backlogs, estimations, and status loops.

• Certifications: Holds at least one core administration certification tied to their primary application domain (e.g., Salesforce Certified Admin, Atlassian Certified Professional, NetSuite Administrator, or Ironclad CLM Core Administration).

• Requirement Articulation: Demonstrated ability to understand, distill, and articulate complex cross‑functional business requirements into clean technical layouts.

• Analytical Thinking: Strong creative and analytical problem‑solving mindset, with a proven track record of resolving ambiguous system issues.

• Task Prioritization: Proven ability to meet strict deadlines, manage simultaneous business requests, and navigate professional communication both laterally and upward to leadership.

• Operational Adaptability: Availability to occasionally work outside standard business hours to monitor vendor upgrades, system cutovers, or critical service restorations.

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value‑based care. Additionally, by creating value‑based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee‑for‑service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote‑first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open‑mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work‑life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well‑being of our team members:

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time‑off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options
• And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.