Enterprise Account Manager 1, Comcast Business

Comcast (CC) of Willow Grove; Manchester (NH); On-site; USD 95,000 - 130,000; Full time

Job summary

Comcast is seeking a strategic account manager to drive a portfolio of existing mid-market customers, crafting account strategies, identifying incremental revenue opportunities, and ensuring high customer satisfaction. You will renew contracts to protect and grow revenue and maintain strong relationships across multiple stakeholders.

Responsibilities include leading sales efforts, coordinating with Sales, Finance and Operations to optimize retention, and presenting solutions for Advanced Voice,

Qualifications

• Bachelor's degree or equivalent work experience.
• 5–7 years of mid-market account management and sales experience.
• Proven ability to renew contracts and grow revenue.

Responsibilities

• Meet or exceed monthly sales quota through incremental opportunities.
• Renew contracts to protect and grow existing revenue streams.
• Maintain regular account contact; align Comcast Business Services with accounts.
• Propose solutions for Advanced Voice, Metro Ethernet, and other Business Class products.
• Escalation point for customer issues; collaborate with Sales, Finance and Operations.

Skills

Account Management

CRM

Customer Relationships

Direct Selling

Relationship Management

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionise industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives.

Job Description

Core Responsibilities Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. Renew customer contracts to protect and grow existing revenue streams. Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate. Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimise sales and retention opportunities. Position and sell Comcast Business Class services across multiple organisational levels including but not limited to C-level and Executive level personnel. Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Account Management
• Customer Relationship Management (CRM)
• Customer Relationships
• Direct Selling
• Relationship Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalised to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable) Relevant Work Experience 5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.