Enterprise Account Manager

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 150,000 - 235,000; Full time

Benefits offered by this job

Equity

Job summary

United States Digital Space LLC in San Francisco seeks an Enterprise Account Manager to nurture relationships with major merchants and deliver payment insights that drive growth. You will own customer relationships, uncover opportunities, and position the company as a trusted partner through data-driven storytelling.

The role emphasizes strategic payments discussions, cross-functional collaboration, and delivering an outstanding customer experience across domestic and international accounts.

Qualifications

• 5+ years of experience in a client-facing, commercial role such as account management or consulting.
• Experience in payments or enterprise software is a plus.
• Based in San Francisco with a hybrid workplace; remote-only roles are not offered.
• Strong English written and spoken communication.

Responsibilities

• Develop strong relationships by earning trust with customers and stakeholders.
• Drive commercial discussions and account growth against targets.
• Provide strategic payment guidance and act as a trusted partner.
• Prioritize and execute projects across multiple accounts with cross-functional teams.
• Collect and relay customer feedback to improve products and services.

Skills

Relationship management

Commercial acumen

Strategic consultation

Project management

Feedback

Job description

This is the company

the company provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At the company, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the the company Account Management team

At the company, the Account Management team is critical to the growth and success of our business, as well as expanding the the company brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Enterprise Account Manager to join our team in San Francisco. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for the company and our customers.

Enterprise Account Manager

As an Enterprise Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Enterprise Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

Sounds exciting? Keep reading!

What You’ll Do:

• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within the company and work collaboratively across cultures and time zones

• Commercial acumen:Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts

• Strategic consultation: Act as the human dimension of the company’s product, delivering expertise, education, and payment guidance to customers. Position the company as a trusted partner and use data to tell compelling stories

• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts

• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

Who You Are:

• Enjoy engaging others and developing strong working relationships at all levels of management

• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions

• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals

• Comfortable synthesizing complex data sets and using data to tell a story

• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results

Additional Requirements:

• You have 5+ years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services.

• This role is based out of our San Francisco office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.

• You have full professional written and verbal proficiency in English language(s) (other languages are a plus)

• Some domestic and international travel required

*Annual OTE ranges from $150,000 to $235,000, inclusive of base salary and commercial bonus. This role has an additional equity component. This range is based on the candidate's experience, qualifications, and geographic location;

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at the company.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.

the company is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

San Francisco

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.