Enterprise Account Growth Architect

OX Security; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

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Job summary

OX Security is seeking an Enterprise Account Manager to own our existing customer relationships across North America, with a primary focus on renewals, retention, and long‑term account growth. You will partner with Customer Success, Sales Engineering, Marketing and Product to maximize value and drive revenue.

You’ll build trusted executive relationships, lead renewal conversations, and identify expansion opportunities while aligning with cybersecurity and SaaS strategies to deliver measurable

Qualifications

• 4+ years of experience in Enterprise Account Management, or Enterprise Sales within a B2B SaaS company.
• Proven track record of managing enterprise customers and consistently achieving renewal and expansion targets.
• Experience leading commercial conversations with executive‑level stakeholders.
• Strong understanding of enterprise SaaS subscription models, renewals, and account growth strategies.
• Excellent relationship‑building, negotiation, and communication skills.
• Experience working cross‑functionally with Customer Success, Product, Marketing, and Sales teams.
• Experience in cybersecurity or infrastructure software is a strong advantage.
• Self‑driven, highly organized, and comfortable working in a fast‑paced startup environment.

Responsibilities

• Own a portfolio of enterprise customers across North America, serving as the primary commercial point of contact.
• Drive the end-to-end renewal process, ensuring timely, predictable, and successful renewals.
• Build trusted executive relationships and understand each customer's business goals and security initiatives.
• Identify upsell and cross‑sell opportunities in partnership with Customer Success and Sales Engineering.
• Develop account strategies that drive customer retention, growth, and long‑term success.
• Lead commercial negotiations, pricing discussions, and contract renewals.
• Collaborate cross‑functionally to ensure a seamless customer experience throughout the customer lifecycle.
• Maintain accurate forecasts and account activity in Salesforce while consistently achieving renewal and expansion targets.

Skills

Enterprise account management

SaaS sales

Renewals

Executive stakeholder management

Negotiation

Cross-functional collaboration

Cybersecurity knowledge

Forecasting

Tools

Salesforce

Job description

OX Security is seeking an Enterprise Account Manager to own our existing customer relationships across North America, with a primary focus on renewals, retention, and long‑term account growth. You will partner with Customer Success, Sales Engineering, Marketing and Product to maximize value and drive revenue.

You’ll build trusted executive relationships, lead renewal conversations, and identify expansion opportunities while aligning with cybersecurity and SaaS strategies to deliver measurable