Enterprise Account Executive - Consumer Brands

UMAI Consultancy; New York (NY); Remote; USD 180,000 - 280,000; Full time

Job summary

ElevenLabs is seeking an experienced Enterprise Account Executive to drive growth with consumer brands across retail, grocery, CPG, travel and airlines. This remote-first role supports US clients, with time-zone flexibility to work EST/CST/PST.

You will manage a growing portfolio of new accounts, translate AI voice technology into measurable business value, and collaborate with cross-functional teams to close seven-figure deals.

Qualifications

• 7+ years of quota-carrying enterprise sales experience in SaaS or tech.
• Experience selling to consumer-facing enterprises (QSR, retail, travel).
• Proven success closing seven-figure deals and managing complex multi-stakeholder sales cycles.
• Experience selling to both technical buyers (product/engineering) and business buyers (CX/ops/marketing).
• Ability to translate ElevenLabs’ capabilities into business value for customers.
• Comfort in an early-stage, high-growth environment; willing to travel.
• Proficient in enterprise procurement, security review, and legal processes.

Responsibilities

• Build and manage a growing portfolio of new accounts across QSR, grocery and retail, CPG, and travel and airlines to help ElevenLabs meet its revenue goals.
• Identify opportunities where conversational AI can drive growth, automation, or cost efficiency in customer-facing and internal workflows.
• Develop and maintain a deep understanding of the conversational AI landscape and emerging trends.
• Demonstrate expertise about ElevenLabs' voice technology and its value across customer support and creative content.
• Develop and execute account strategies across the whole buying group and expand across business units, brands, and markets.
• Partner closely with Forward Deployed Engineers to solution high-impact use cases and set up customers to scale in production.
• Serve as a trusted advisor educating clients on generative AI and voice, shaping the Consumer Brands playbook.

Skills

Enterprise sales

Quota carrying

SaaS

AI / generative AI

LLM-based products

API-driven platforms

Executive presence

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We Have Expanded From Voice Into Three Main Platforms

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.


• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.


• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.


• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.


• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.


• Excellence everywhere: Everything we do should match the quality of our AI models.


• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.


• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.


• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.


• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.


• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.


• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About The Role

We're looking for an experienced, motivated Enterprise Account Executive to drive ElevenLabs' growth across Consumer Brands: the household names that millions of people call, shop with, order from, and fly with every day. That means everyday retail, grocery, CPG, quick-service restaurants, travel, hospitality and airlines. These companies win or lose on customer experience at massive scale, and their customers increasingly expect to talk, not type.

Our ideal candidate is passionate about the transformative possibilities of AI voice technology and eager to act as a strategic partner, helping Fortune 500 and large-scale consumer companies reimagine how they serve, sell to, and sound to their customers.

In This Role You Will

• Build and manage a growing portfolio of new accounts across QSR, grocery and retail, CPG, and travel and airlines to help ElevenLabs meet its revenue goals


• Identify opportunities where conversational AI can drive growth, automation, or cost efficiency in both customer facing and internal agentic workflows, such as customer care, qualification and bookings, helpdesk, learning and development, brand voice across marketing and localization and many more.


• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends like agentic commerce


• Demonstrate expertise, or a strong willingness to learn, about how ElevenLabs' voice technology unlocks value across customer support, virtual agents, in-app assistants, and creative content


• Develop and execute account strategies across the whole buying group (CX and Operations, Digital and Product, Marketing and Brand, Technology), landing with one high-impact use case and expanding across business units, brands, and markets


• Partner closely with Forward Deployed Engineers to solution high impact use cases, manage a successful Proof of Value with end customers, and set up customers to scale successfully in production


• Serve as a trusted advisor, educating clients on generative AI and voice, and help shape the Consumer Brands playbook: ICP, messaging, and references

Requirements

• 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms


• Experience selling to consumer-facing enterprises (QSR, grocery/retail, CPG, travel/hospitality/airlines) is a strong plus


• Proven success closing seven-figure deals and managing complex, multi-stakeholder sales cycles


• Experience selling to both technical buyers (product and engineering) and business buyers (CX, operations, marketing and brand), and translating complex technology into business value


• Adept at deeply understanding a customer’s business and unique requirements for success, and translating ElevenLabs’ capabilities into solutions that deliver against their needs


• Proficient in enterprise procurement, security review, and legal processes, with the ability to work autonomously and effectively as a cross functional partner


• Strong executive presence, the ability to build relationships at the C-suite and board level, and willingness to travel frequently and proactively for onsite client visits and conferences


• Comfort in an early-stage, high-growth environment, where ambiguity is the norm and the state of play changes rapidly


• Passion for voice and audio AI and how it can unlock transformative value for customers

Location

This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in EST, CST, or PST timezones is required. There is a preference for candidates to be based in New York or San Francisco, with the option to work out of our office.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.