Enterprise Account Director - Americas, Sales

Magnet Forensics Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare and retirement benefits

Generous time off policies

Volunteer opportunities

Reward and recognition programs

Job summary

Magnet Forensics, a global leader in digital investigative software, is seeking an experienced enterprise account manager focused on high-value named accounts in the US. You will own strategic plans, drive multi-product deals, and build trusted executive relationships to align customer objectives with Magnet’s solutions.

A hybrid-flexible role with travel up to 50% is involved. You will collaborate with BD, Solution Consultants, Customer Success, Renewals, and Product teams to win opportunities,

Qualifications

• Proven success managing and growing strategic named accounts in software sales.
• Ability to build trusted advisor relationships with senior executives.
• Experience driving complex sales cycles and negotiating large contracts.
• Strong business acumen, analytical skills, and understanding of digital forensics/cybersecurity.
• 7+ years of experience in enterprise account management or equivalent.

Responsibilities

• Own and strategically manage a portfolio of F100, our highest-value, named accounts
• Develop and execute comprehensive annual and quarterly account plans tailored to each named account, focusing on long-term partnership and growth.
• Build deep relationships within multiple lines of business with key decision-makers and stakeholders, acting as the primary point of contact for all business matters.
• Drive complex sales cycles, including multi-product and multi-service solutions, ensuring alignment with customer business objectives.
• Identify and pursue expansion opportunities within existing named accounts, including cross-sell, up-sell, and renewal strategies.
• Through defined F100 targets, pursue, engage, solution and win new logo opportunities
• Lead executive-level presentations and business reviews, demonstrating Magnet Forensics’ value and impact.
• Collaborate closely with internal teams (BDR, Solution Consultants, Customer Success, Renewals, Product Management) to deliver exceptional customer experiences and outcomes.
• Oversee contract negotiations, pricing strategies, and ensure compliance with customer requirements.
• Maintain accurate and detailed records of all account activities in Magnet’s CRM system.
• Analyze account performance, market trends, and competitive landscape to inform strategy and drive continuous improvement.
• Knowledge of the digital forensics and cybersecurity industry in addition to the competitive matrix is an asset
• Act as a trusted mentor within the team, providing guidance and support as needed to help colleagues grow and develop.

Skills

Strategic account management

Enterprise software sales

Relationship building

Negotiation

Cross-functional collaboration

Public speaking & presentations

Analytical skills

Travel readiness

Job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

What You'll Do

• Own and strategically manage a portfolio of F100, our highest-value, named accounts
• Develop and execute comprehensive annual and quarterly account plans tailored to each named account, focusing on long-term partnership and growth.
• Build deep relationships within multiple lines of business with key decision-makers and stakeholders, acting as the primary point of contact for all business matters.
• Drive complex sales cycles, including multi-product and multi-service solutions, ensuring alignment with customer business objectives.
• Identify and pursue expansion opportunities within existing named accounts, including cross-sell, up-sell, and renewal strategies.
• Through defined F100 targets, pursue, engage, solution and win new logo opportunities
• Lead executive-level presentations and business reviews, demonstrating Magnet Forensics’ value and impact.
• Collaborate closely with internal teams (BDR, Solution Consultants, Customer Success, Renewals, Product Management) to deliver exceptional customer experiences and outcomes.
• Oversee contract negotiations, pricing strategies, and ensure compliance with customer requirements.
• Maintain accurate and detailed records of all account activities in Magnet’s CRM system.
• Analyze account performance, market trends, and competitive landscape to inform strategy and drive continuous improvement.
• Knowledge of the digital forensics and cybersecurity industry in addition to the competitive matrix is an asset
• Act as a trusted mentor within the team, providing guidance and support as needed to help colleagues grow and develop.

*Note that travel is a part of this role and could be expected up to 30-50% of the time. This role is focused on customers based in the US.

What We're Looking For

• Proven success managing and growing strategic, named accounts in software sales.
• Demonstrated ability to build trusted advisor relationships with senior executives.
• Experience driving complex sales cycles and negotiating large contracts.
• Strong business acumen, analytical skills, and understanding of the digital forensics and cybersecurity industry.
• 7+ years of experience in enterprise account management or equivalent role.
• Exceptional communication, presentation, and negotiation skills.
• Ability to collaborate cross-functionally and lead virtual teams to achieve account objectives.

Magnet is proud to offer benefits such as:

• Generous time off policies
• Competitive compensation
• Volunteer opportunities
• Reward and recognition programs
• Employee committees & resource groups
• Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE

We care about each other and our mission to make a difference in the world.

OWN

We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE

We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE

We are constantly innovating and exploring new ways to work together to make an impact with our work.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [e-mail] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants:

Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with itsRecruitment Privacy Policyfound here.