Enrollment Technician

Ampcus, Inc; Baltimore (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Ampcus, Inc in Baltimore, MD is seeking an Enrollment Technician to ensure accurate enrollment of members into systems. This role involves collaboration with clients, sales, and IT teams to manage subscriber enrollments efficiently.

The ideal candidate has less than a year in membership enrollment or related fields, with strong attention to detail and proficiency in Excel. The position requires working effectively in a changing environment and managing large datasets.

Qualifications

• Less than one year experience in membership enrollment, member services, billing, claims operations, and/or data analysis.
• Must be able to work effectively in a team environment.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Enroll subscribers and dependents for all lines of business.
• Verify enrollment status and make changes to membership records.
• Coordinate with the Account Installation team for member identification card process.

Skills

Teamwork

Data entry

Adaptability

Attention to detail

Microsoft Excel

Education

High School Diploma or GED

Job description

Job Title: Enrollment Technician

Job Location: Baltimore, MD

Purpose

The Enrollment Technician I is responsible for ensuring that members are accurately enrolled into member enrollment systems in a timely manner, and according to the account contract or service agreement. To accomplish this, the associate in this role may interact and coordinate activity with key client account contacts, subscribers, Sales, Underwriting, Finance, and Information Technology associates, as well as associates aligned to the Account Installation department of other Client Client Plans.

Essential Functions

• Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events. Complete monthly reconciliation process and resolve discrepancies.
• Coordinate with the Account Installation team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Less than one year experience in membership enrollment, member services, billing, claims operations, and/or data analysis.

Preferred Qualifications

• Must be able to work effectively in a team environment.
• Must be able to adapt swiftly to multiple and rapidly changing priorities.
• Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software.
• Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate system.
• Must be able to use Microsoft Office, specifically Excel.

Education Level

High School Diploma or GED.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.