Enrollment Success Specialist

Cuesta; San Luis Obispo (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Cuesta College in San Luis Obispo invites an Enrollment Success Specialist to support matriculation activities, including outreach, admissions, orientation, and registration for prospective and returning students. This role may involve work at multiple Cuesta instructional sites and off-campus outreach.

You will collaborate with high schools and community partners to ensure meaningful, barrier-free pathways to college, supporting equity and student success through effective communication and a

Qualifications

• Associate Degree required; Bachelor’s Degree preferred.
• Two years of experience in a student support or equivalent role is preferred.
• Strong public speaking and written communication skills.

Responsibilities

• Assist in planning and evaluating student activities such as outreach events, orientations, and workshops.
• Prepare and conduct orientations, information days, campus tours, and visits for new and prospective students and families.
• Coordinate on- and off-campus outreach events and work with high schools, pathway coordinators, and community partners.

Education

Associate Degree

Bachelor’s Degree

Job description

DEFINITION

Under general supervision of area Administrator, assist with all components of matriculation including, but not limited to outreach, admissions, orientation, registration, and follow-up activities. This assignment may include work and activities at any of the San Luis Obispo Community College District instructional sites, as well as participation in outreach activities off and on-campus, support for distance education students, and the development of comparable online materials.

DISTINGUISHING CHARACTERISTICS

The Enrollment Success Specialist position is distinguished from other positions in that it performs a variety of specialized duties regarding services for prospective, new, continuing, and returning students. Incumbents are expected to deliver information and services related to a wide variety of student support programs with the ability to work under minimum supervision.

The incumbent in this position supports institutional effectiveness and student learning outcomes by effectively assisting the public, community partners, and students via outreach and matriculation services.

ABOUT THE COLLEGE

Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic Highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande.

Who We Are

Equity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to student success and completion.

• Additional information about the college can be found at https://www.cuesta.edu/about/index.html
• The college planning documents can be found at https://www.cuesta.edu/about/collegeplans/index.html
• Our Student Equity Action Plan can be found at https://www.cuesta.edu/about/info/student-equity-initiatives/equity/index.html
• We offer comprehensive benefit options. Information about benefits can be found at https://www.cuesta.edu/about/human-resources/benefits/index.html

ESSENTIAL FUNCTIONS

• Assist in planning, coordinating, implementing, and evaluating student activities such as outreach events, orientations, and workshops;
• Prepares and conducts program-specific and general college orientations, presentations, workshops, college information days, campus tours, and visitations for new and prospective students and families.
• Participates in coordinating programming efforts for on or off-campus outreach/in-reach events, such as but not limited to College Night, Cougar Welcome Days, Open House, Connect @ Cuesta, and other related programs.

• Provides information to prospective students about college programs and services; refers and connects students to appropriate campus resources for in depth program information. Assists students with enrollment, application, orientation and registration processes Serve as a central point of contact for the college with general knowledge to answer a variety of questions in various formats (e.g., virtual, written, telephone, and face-to-face); Responds to general questions related to admissions, course enrollment, course placement, financial aid, student success programs, orientation, counseling, and other services available to students.
• Assists students enrolled in assigned program by troubleshooting issues and resolving problems relating to admissions, general enrollment dates, course enrollment, orientation, and other related issues; meets with students as needed; corrects errors on student records as appropriate.
• Act as a lead with high school liaisons, pathway coordinators, and community partners to ensure that students have a meaningful and barrier-free pathway to college through admissions, placement, orientation, educationalplanning, and registration;
• Implement an effective communication linkage with each of the District high schools and assist with the visitation of high school students on campus;

• Interpret and apply admission and registration rules, regulations, and polices;
• Receive, verify, and enter admission and registration forms into student information system;
• Accurately receive, secure, and transmit monies;
• Assist students, staff and the public in understanding California residency requirements;
• Verify residency requirements of entering students including applying non-resident and international student regulations, determine and send appropriate forms;
• Schedule student appointments;
• Serve as contact for distance education students to facilitate the completion of matriculation and success activities;
• Participates in student career fairs and other special recruitment functions off-campus and serves as the District’s primary representative
• Possess proficiency in an integrated software system to enter and extract student data and research student information as needed;

• Interpret and apply policies, procedures, and practices of the District with soundjudgment;

• Learn and effectively implement emergency procedures for the site;

• Assist and/or train student and hourly employees;
• Analyze situations accurately and make judgments without immediate supervision;
• Communicate effectively orally and in writing;
• Perform other related duties as required.

QUALIFICATIONS

Education:

Required

• AssociateDegree;

Preferred

• Bachelor’sDegree;
• Completion of courses in human services, sociology, psychology, education, or closely related fields.

Experience:

Preferred

• Two years of experience in a student support position in a high school or community college setting.

Knowledge of:

• Matriculation principles and procedures used in California Community College programs, including, but not limited to, access, orientation, counseling/advising, academic standing, follow-up, and research/evaluation;
• Effective public speaking skills to conduct community presentations on or off-campus;
• Objectives of student equity mandates;
• Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;
• Correct usage of English, grammar, spelling, punctuation, and vocabulary;and
• District policies and procedures.

Ability to:

• Establish and maintain cooperative working relationships with those contacted in the performance of duties;and
• Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.
• Conduct public speaking presentations to the campus community on or off campus,
• Communicate effectively and provide customer service.
• Understand, interpret, and apply laws, regulations, policies, guidelines and procedures;
• Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations on complex student issues in accordance with laws, regulations, rules and policies.
• Organize, set priorities and exercise sound, independent judgment within areas of responsibility.
• Represent the District effectively in public settings and one-on-one with potential students, community groups, other educational institutions and the public on a variety of subject

Physical ability to:

• Read and comprehend printed matter and text and data on computer monitors;
• Communicate intelligibly and effectively via speech, telephone, written correspondence,and/or email;
• Sit or stand for extended periods of time;
• Lift and/or carry 25 pounds;and
• Exert manual dexterity sufficient for keyboard and other office equipment operation.

License and Certificates (current within the last year)

Required

• Valid driver’s license and eligible to obtain California driver’s license upon hire.

ADDITIONAL INFORMATION

Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/community/publicsafety/crime-information/clery-act.html

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Selected applicants will be invited to attend a Zoom interview on Tuesday, November 10, 2026.