Enrollment Services Generalist

C001 Dallas College; Town of Brookhaven (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Dallas College is hiring for an entry-level Enrollment Management role focused on managing enrollment documents and supporting students in admissions and records processes.

The position emphasizes on-site work with potential for hybrid arrangements after six months based on responsibilities and policy. A two-year experience in higher education and an associate degree or higher are preferred.

Qualifications

• Knowledge of admissions, records, and enrollment management functions.
• Experience in working with student success programs.
• Advanced knowledge of computer technology and software applications used in enrollment processes.
• Ability to work in a team and adapt to college needs.
• Strong oral and written communication with diverse stakeholders.

Responsibilities

• Process and scan incoming mail and documents for enrollment.
• Review supporting documents and update the Student Information System.
• Provide information to students about admissions, residency, and enrollment services.
• Process transcript requests, enrollment verifications, and general inquiries.
• Maintain confidentiality and assist with admissions/enrollment efforts with colleagues.

Skills

Admissions knowledge

Enrollment management

Customer service

Teamwork

Written and verbal communication

Data entry / SIS use

Education

Associate degree or higher

Job description

Weekly Work Hours 40. Compensation Range N05-PT. Hourly Rate $26.98. Hourly FLSA United States of America (Non-Exempt). Work Location All positions are considered on-site roles. Position Type Staff.

#LI-MB1

After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy. Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Summary

An entry level blended position responsible for duties and responsibilities within the areas of Enrollment Management for credit and non-credit students.

Required Knowledge, Skills, and Abilities

• Knowledgeable of the purpose of community colleges and the vision of Dallas College.
• Knowledgeable about admissions, records, and other enrollment management functions.
• General knowledge and experience in working with student success programs.
• Advanced knowledge of computer technology and software applications to conduct various enrollment processes.
• Ability to work as part of a team and be flexible to contribute to the success of the College community.
• Able to assist students with admissions and other enrollment requirements.
• Demonstrated oral and written communications skills to interact with a wide range of individuals within the Dallas College community network.
• Strong knowledge and experience providing effective customer service.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Associate degree or higher.
• Two (2) years of experience in a higher education setting with demonstrated experience in admissions and/or records.
• Official transcript will be required.
• Bilingual or multilingual skills preferred.
• *** Will be subject to a criminal background check.
• Some positions may be subject to a fingerprint check.

Key Responsibilities

• Process and scan incoming mail and documents required for enrollment processes such as transcripts, immunization records, and other related information.
• Review and analyze required supporting documents to process actions and appropriately update the College's Student Information System.
• Provide general information to students regarding numerous topics including admissions and enrollment, residency, Texas Success Initiative, English as a Second Language programs, international students, and general student services.
• Process students’ transcript requests, enrollment verifications, and other general requests made by students.
• Adhere to strict confidentiality guidelines.
• Provide telephone and front-counter support to Enrollment Management when necessary.
• Provide support of admissions and enrollment efforts in collaboration with the entire College community.
• Ability to maintain effective communication between students and faculty within the College and external community stakeholders.
• Ensure that appropriate and timely follow-up is made with applicants as they move through the enrollment process.
• Ability to utilize technology to access data, maintain records, and generate reports and communicate with others.
• Ability to interpret, articulate, and implement a variety of regulations, policies and procedures pertaining to Admissions to ensure compliance with Dallas College, state and federal requirements.
• Knowledge of the key interactions between the functions of Student Success (Admissions & Registrar) and Academic Affairs (Curriculum & Instruction)
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Dallas College is one of the largest community colleges in Texas. Since 1965, we have helped almost 3 million people on their educational journey. Dallas College originally operated as a district of seven independently accredited colleges. In 2020, those colleges united under a single name in order to offer our students a more streamlined, more convenient experience. The seven original campuses live on as our primary locations.

Locations

• Brookhaven
• Cedar Valley Campus
• Eastfield El Centro
• Mountain View
• North Lake Richland