Enrollment Services Associate

Carrington College; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Carrington College is seeking an Enrollment Services Associate to ensure prospective and enrolled students receive timely, accurate information and excellent customer service. The role involves scheduling and conducting interviews, communicating program options and financial considerations, and guiding candidates from interview through matriculation.

Successful candidates will handle high-volume outreach, work with the Student Finance team, and maintain precise notes in the student information

Qualifications

• 3 years of high-volume, fast-paced customer service experience.
• Enrollment Services/Admissions experience a plus.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Schedule and conduct interviews with prospective students and provide complete program and financial information.
• Determine enrollment suitability and guide students through the matriculation process.
• Maintain detailed notes in the student information system after each contact and follow up through enrollment.

Skills

Customer service

CRM

Microsoft Excel

MS Office

Education

Associate degree required

Bachelor degree preferred

Tools

Outlook

Word

Visio

Excel

PowerPoint

Job description

Job Summary

The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service.

Description

The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation. The Enrollment Services Associate primarily works with students interested in one of San Joaquin Valley College’s core or linear programs, which typically start every 5 to 16 weeks and can include on-site, blended, and fully online certificate and degree programs, as well as degree completion programs.

Essential Duties and Responsibilities

• Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities, and upholds Carrington College's conduct and ethics expectations.
• Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.
• Meet or exceed all performance metrics and individual production goals.
• Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation.
• Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated; utilizes resources and subject matter experts as appropriate.
• Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps.
• After each contact with prospective and enrolled students, updates the Student Information System with detailed notes.
• Exhibits a sense of urgency to follow the application process and assists students with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes.
• Is prepared for and participates effectively in student review meetings.
• Networks to develop professional relationships to generate relationship inquiries and referrals.
• Provides accurate and timely enrollment forecasts.
• Is open to and acts upon feedback and coaching.
• Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time-management skills.
• Uses enrollment services tools and data from the student information system and from student review meetings to know how to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and the individuals who have already enrolled to ensure you meet or exceed individual goals.
• Works effectively in a team environment, supporting overall campus goals and objectives.
• Maintains effective communications with all departments of the College.
• Engages with the entire College Campus community, cross-departmental meetings, events and activities as appropriate.
• Completes other duties as assigned.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Competency

• Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.
• Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business.
• Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status.
• Professional Development – Commits to his/her professional development and personal development to stay current in field.
• Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions.
• Computer Skills – To perform this job successfully, an individual should have experience with Microsoft Office Suite, intermediate Excel skills. Experience in working with customer relationship management solutions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor degree preferred, Associate degree required.
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Prior Enrollment Services/Admissions or non-durable sales experience a plus.
• Superior organizational, problem-solving, multi-tasking, and time-management skills.
• Excellent interpersonal, written, and oral communication skills are required.
• Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

Legal Notice

All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation.

As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System.