Enrollment Sales Specialist (House Calls)

Essen Health Care; New York (NY); On-site; USD 24,796 - 30,307; Full time

Job summary

A prominent medical group in New York is seeking an Enrollment Sales Specialist to assist patients with the enrollment process for house call services. This role involves guiding patients, maintaining accurate records, and ensuring compliance with healthcare regulations. Candidates should possess strong communication skills and a background in healthcare administration. The position offers a competitive hourly wage of $18-$22 plus bonuses.

Qualifications

• Experience in healthcare administration, enrollment services, or customer service.
• Familiarity with EHR systems is essential.
• Understanding of healthcare and health insurance terminology.

Responsibilities

• Guide patients through enrollment for house call services.
• Maintain accurate patient data in the system.
• Collaborate with healthcare providers for proper documentation.

Skills

Communication Skills

Attention to Detail

Customer Service

Problem Solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Electronic health records (EHR) systems

Job description

Company Overview: At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State.

Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system.

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond.

The Enrollment Sales Specialist for Healthcare House Calls plays a critical role in assisting patients with the enrollment process for enhanced house call services. This role is responsible for explaining the benefits of care management programs to patients, answering questions about their benefits, processing enrollment forms, and ensuring that patients receive the care they need at home.

Responsibilities:

• Guide patients through the enrollment process for house call services, ensuring that all required information is collected accurately.
• Assist patients in completing necessary paperwork for house call healthcare services, including consent forms, insurance details, and personal information.
• Input and maintain accurate patient data in the system (e.g., Electronic Health Records - EHR).

Patient Communication and Support:

• Encourage patients to enroll in programs that can improve their health outcomes.
• Act as the main point of contact for patients inquiring about enrollment and eligibility for house call services.
• Inform patients about their coverage options, benefits, and potential out-of-pocket costs for house call services.
• Provide clear instructions to patients regarding any necessary follow-up or documentation.

Collaboration with Healthcare Providers:

• Work closely with house call healthcare teams (nurses, doctors, and other medical professionals) to ensure accurate documentation of patient enrollment and insurance information.
• Ensure that all enrolled patients are properly scheduled for house calls in alignment with their care plans.

Compliance and Documentation:

• Ensure all documentation is compliant with healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and other federal/state healthcare policies.
• Maintain accurate and up-to-date records for all patients receiving house call services.
• Ensure proper processing of claims related to house call services.

Compensation: $18-$22 an hour plus bonuses

Requirements:

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience: Experience in healthcare administration, enrollment services, or customer service, or sales/outreach (preferably in a home health, house calls, or outpatient setting).
• Technical Skills: Familiarity with electronic health records (EHR) systems and healthcare software is a must. Proficiency in Microsoft Office and other office tools.
• Knowledge: Understanding of healthcare and health insurance terminology (including Medicare, Medicaid, and private insurance).
• Communication Skills: Excellent verbal and written communication skills to interact with patients, healthcare teams, and insurance providers.
• Attention to Detail: Strong attention to detail and accuracy in processing enrollment data and insurance information.
• Problem Solving: Ability to address patient concerns and resolve issues effectively.
• Customer Service: Strong customer service skills, particularly in assisting elderly or homebound patients.

Preferred Skills:

• Experience with home healthcare services or house calls.
• Knowledge of Medicare, Medicaid, and commercial insurance policies for home health services.
• Bilingual in Spanish speaking.

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.