Enrollment Practice Leader

Guardian Life Insurance; United States; Remote; USD 119,000 - 195,000; Full time

Job summary

Guardian Life Insurance seeks an Enrollment Practice Leader to oversee the end-to-end group benefits enrollment for sales partners, brokers, employers and members. You will drive complex enrollment initiatives, collaborate across Sales, Client Management and Enrollment teams, and deliver outstanding client outcomes.

You will mentor teams, optimize processes, and provide strategic guidance to improve engagement and efficiency while maintaining strong client focus and operational excellence.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in group benefits enrollment, benefits administration, client management, or a related field.
• Proven success managing high-volume and high-impact enrollment activities with measurable results.
• Experience supporting enrollment strategies, including one-on-one enrollments, decision support tools, digital enrollment campaigns, and employee education programs.
• Strong understanding of group benefits products and enrollment best practices.
• Demonstrated ability to influence stakeholders and lead initiatives across multiple teams and business partners.
• Experience mentoring team members and sharing operational best practices.
• Strong analytical and problem-solving skills with the ability to identify process improvements and implement effective solutions.
• Exceptional presentation, communication, and relationship-management skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.

Responsibilities

• Lead and manage the end-to-end group benefits enrollment process, ensuring accurate execution, operational efficiency, and exceptional client outcomes.
• Serve as the primary Guardian Enrollment contact for distribution partners, brokers, employers, and internal stakeholders throughout the enrollment lifecycle.
• Gather enrollment requirements, coordinate case-level activities, and execute enrollment deliverables to support successful enrollment events.
• Provide proactive communication, status updates, and issue resolution to stakeholders while managing ongoing enrollment-related inquiries.
• Manage complex and high-impact enrollment cases while achieving performance, service, and engagement objectives.
• Partner closely with Sales, Client Management, and internal operational teams to drive enrollment strategy execution and client success.
• Provide strategic recommendations and actionable feedback to leadership to improve enrollment processes, client experiences, and team effectiveness.
• Mentor and support team members through knowledge sharing, coaching, and professional development opportunities.
• Identify, recommend, and implement innovative and cost-effective solutions that improve operational efficiency and enrollment outcomes.

Skills

Strategic thinking

Client management

Stakeholder management

Communication skills

Leadership

Problem solving

Mentoring

Process improvement

Education

Bachelor’s degree or equivalent work experience

Tools

Enrollment platforms

Decision support tools

Enrollment technologies

Job description

Position Summary

Are you passionate about helping employees make informed benefits decisions while driving exceptional client outcomes? Do you thrive in a collaborative, fast-paced environment where you can influence strategy, solve complex challenges, and build strong partnerships? Guardian is seeking an Enrollment Practice Leader to lead the end-to-end enrollment experience for our sales partners, brokers, employers, and members.

In this role, you will serve as a trusted enrollment expert responsible for managing complex, high-impact cases, driving enrollment success, and delivering exceptional service experiences. You will partner across Sales, Client Management, and Enrollment teams to execute strategic enrollment solutions while identifying opportunities to improve processes, increase engagement, and support the continued growth of Guardian’s enrollment capabilities.

You Are

A strategic and client-focused enrollment professional who thrives at the intersection of operational execution, relationship management, and enrollment consulting. You are energized by managing complex enrollment initiatives and collaborating with internal partners, brokers, and employers to deliver outstanding enrollment experiences. You have the ability to assess unique client needs, influence decisions, and develop creative solutions that drive participation and successful outcomes.

You excel in environments where balancing multiple priorities, managing stakeholder expectations, and solving complex challenges are critical to success. You are a trusted advisor who leverages deep enrollment expertise, industry knowledge, and strong communication skills to guide clients and internal teams through the enrollment process. Success in this role requires a relentless focus on client outcomes, operational excellence, continuous improvement, and helping employees make informed benefits decisions that best meet their needs and those of their families.

You Have

Required Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in group benefits enrollment, benefits administration, client management, or a related field.
• Proven success managing high-volume and high-impact enrollment activities with measurable results.
• Experience supporting enrollment strategies, including one-on-one enrollments, decision support tools, digital enrollment campaigns, and employee education programs.
• Strong understanding of group benefits products and enrollment best practices.
• Demonstrated ability to influence stakeholders and lead initiatives across multiple teams and business partners.
• Experience mentoring team members and sharing operational best practices.
• Strong analytical and problem-solving skills with the ability to identify process improvements and implement effective solutions.
• Exceptional presentation, communication, and relationship-management skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.

Preferred Qualifications

• Experience supporting brokers, employer groups, and distribution partners within the employee benefits industry.
• Knowledge of enrollment technologies, decision support engines, and enrollment platforms.
• Experience leveraging enrollment data and performance metrics to improve engagement and outcomes.
• Experience working in a consultative, client-facing role supporting large or complex accounts.
• Demonstrated ability to drive operational innovation and process optimization initiatives.

You Will

• Lead and manage the end-to-end group benefits enrollment process, ensuring accurate execution, operational efficiency, and exceptional client outcomes.
• Serve as the primary Guardian Enrollment contact for distribution partners, brokers, employers, and internal stakeholders throughout the enrollment lifecycle.
• Gather enrollment requirements, coordinate case-level activities, and execute enrollment deliverables to support successful enrollment events.
• Provide proactive communication, status updates, and issue resolution to stakeholders while managing ongoing enrollment-related inquiries.
• Manage complex and high-impact enrollment cases while achieving performance, service, and engagement objectives.
• Partner closely with Sales, Client Management, and internal operational teams to drive enrollment strategy execution and client success.
• Provide strategic recommendations and actionable feedback to leadership to improve enrollment processes, client experiences, and team effectiveness.
• Mentor and support team members through knowledge sharing, coaching, and professional development opportunities.
• Identify, recommend, and implement innovative and cost-effective solutions that improve operational efficiency and enrollment outcomes.

Reporting Relationships

As our Enrollment Practice Leader, you will report to our Enrollment Strategy Leader, who reports to our Head of Enrollment.

Location

The primary locations for this role is either Plano, TX or Newport Beach, CA.

Travel

Approximately 30%-40% travel is required for this position.

Salary Range:

$118,980.00 - $195,465.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual’s known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools ("AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail].

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.