Enrollment Associate

Fort Valley State University; Fort Valley (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Fort Valley State University is seeking an Enrollment Associate to process enrollment documents and assist in the admission workflow for incoming students.

The role emphasizes accurate record keeping, use of document management systems, and strong customer service while coordinating with campus partners and vendors to support admissions operations.

Qualifications

• Associate or bachelor’s degree required.
• One year of professional admissions experience or data collection experience.
• Documented history of learning and leveraging technology in the workplace.

Responsibilities

• Process incoming admission applications and enrollment documents (50%).
• Learn and use document management systems and maintain confidential student records (25%).
• Serve as liaison between the department and vendors supporting our technology platforms (10%).
• Support on-campus Admissions events such as Open House and campus tours (5%).
• Provide exemplary customer service to prospective students, guests, and campus community (5%).
• Perform other tasks as assigned by the Executive Director (5%).

Skills

CRM proficiency

Customer service

Data collection

Attention to detail

Communication skills

Education

Associate or bachelor’s degree

Tools

Document management systems

Job description

FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Enrollment Associate.

Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.

Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.

JOB SUMMARY

This position is responsible for processing enrollment documents and facilitating the admission process for all incoming students.

MAJOR DUTIES

• Assist in the processing and receipt of incoming admission applications and enrollment documents (ex: transcripts, test scores, supporting documents, etc. (50%))
• Learn and utilize all available document management systems integrated through the FVSU admission process while maintain accurate, confidential student records (25%)
• Serve as a liaison between the department and vendors that support our technology platforms(10%)
• Support on-campus Admissions events such as Open House, campus tours, and other events. (5%)
• Provide an exemplary customer service experience to prospective students, guests, and the campus community (5%)
• Perform other tasks as assigned by the Executive Director (5%)

KNOWLEDGE REQUIRED BY THE POSITION

• Familiarity with higher education operations.
• General understanding of CRM technology and their best practices, support, and functionality
• Strong analytical skills with the ability to collect, organize, and disseminate significant student prospect information with attention to detail and accuracy.
• Ability to efficiently and effectively solve problems, prioritize time according to tasks, initiate and implement projects independently.
• Excellent customer service, attention to detail, verbal, written and interpersonal communication skills are required.

SCOPE OF WORK

• The work consists of varied duties in directing the university's admissions functions. The variety of tasks to be managed contributes to the complexity of the position.

PHYSICAL REQUIREMENTS

• The work is typically performed in an office.
• The work typically requires driving for extended periods of time.
• Ability to lift and carry up to 25 pounds and assemble/disassemble display materials.

MINIMUM QUALIFICATIONS

• Associate or bachelor's degree in related field required
• One year of professional experience in admissions, or demonstrated experience in data collection, record keeping, and customer service.
• Documented history of successfully learning and leveraging technology in the workplace.

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.