Enhancement Manager (Commercial Landscape)

BrightView; White Marsh (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k savings plan

6–9 company paid holidays

Paid time off (vacation/sick)

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView is seeking an Enhancement Manager to lead and coordinate landscape enhancement services for clients in the Maryland area. You will supervise crews, manage resources, and liaise with Account Managers to estimate, design, and meet client expectations.

The role requires hands-on leadership, strong communication, and the ability to train and develop staff while ensuring safety and adherence to BrightView policies. Full-time, on-site position with growth opportunities.

Qualifications

• Associate degree (min 2 years) in business-related field or equivalent required.
• Minimum 3 years of customer service, management, and leadership experience.
• Minimum 1 year of supervisory experience; PLANET Certification required.

Responsibilities

• Understand client needs through regular communication with the Account Manager(s).
• Coordinate all landscape enhancement services with materials, people, equipment, and subcontractors.
• Inspect properties before service to prepare a specific action plan.
• Understand irrigation systems and communicate repair recommendations.
• Monitor landscape health and identify insect or disease problems.
• Hands-on work with crews to meet scheduling demands.
• Enforce BrightView policies on upkeep, storage, and training for equipment.
• Assist Branch Manager with staffing, hiring, and daily crew scheduling.
• Ensure proper paperwork for employee changes and hires.
• Provide training, coaching, and development plans for employees.
• Support safety initiatives and monitor safety records.
• Maintain administrative systems, time sheets, databases, and service schedules.
• Order materials and monitor costs and deliveries; request purchase orders.
• Assist in enhancement sales tasks as required.

Skills

Customer service

Management

Leadership

Supervisory experience

Education

Associate degree (min 2 years) in business-related field or equivalent

PLANET Certification

Job description

Description

The Best Teams are Created and Maintained Here.

Job Summary

• The Enhancement Manager (EM) schedules and directs personnel and resources towards providing quality, cost-effective enhancement services to clients. EMs support the Account Managers in estimating, design, and client meetings, as well as sell enhancement services to clients, with or without base maintenance contracts. The EM oversees a commercial landscape portfolio and multiple service teams. The EM is responsible for training and developing these individuals by providing day-to-day operational scheduling and guidance.

Duties and Responsibilities:

• Understand client needs via regular communication with the Account Manager(s)
• Manage all landscape enhancement services, including the coordination of all materials, people, equipment, and subcontractors required to produce quality work.
• Inspect properties before scheduled service to properly prepare a specific action plan for service.
• Understand irrigation systems, identify necessary repairs or adjustments, and communicate recommendations to the appropriate party.
• Monitor all aspects of the landscape and identify insect or disease problems.
• Perform hands-on work with crews to meet work and scheduling demands.
• Implement and enforce BrightView policies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment.
• Work with the Branch Manager to identify staffing needs, hire new crew members, and prepare daily crew schedules.
• Ensure proper paperwork is completed for all employee changes and hires.
• Communicate with, counsel, train, discipline, review, and develop a growth plan for employees.
• Hands-on training and support of crew members, including proper operation of equipment, pruning techniques, safety, and quality standards.
• Focus on safety and monitor safety records.
• Maintain and manage all required administrative systems, including but not limited to time sheets, job databases, and service schedules.
• Order materials as needed and monitor costs and deliveries.
• Request purchase orders and use in accordance with company guidelines.
• Assist the Branch Manager in the performance of enhancement sales tasks as required.

Education and Experience:

• Associate degree (minimum 2 years) in a business-related field or equivalent experience required.
• Minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace
• Minimum of 1 year of supervisory experience
• Obtain and maintain a PLANET Certification (Installation of Hard and Softscapes)

Physical Demands/Requirements:

• Ability to lift and carry 40 lbs.
• Be at least 18 years old (21 if operating company provided vehicles)
• Possess strong stamina and have the ability to work outdoors in various weather conditions including extreme heat and cold.
• Ability to bend, stoop, and twist continuously throughout the day
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur.

Work Environment:

• Work in an indoor office and outdoors during site walkthroughs and site supervision duties.
• Ability to work outdoors/indoors in moderate to extreme weather conditions (e.g., temperatures more than 100°F, temperatures below 32°F, various levels of humidity)
• Ability to work in direct sunlight for extended periods of time.
• Work outdoors near automotive traffic, bodies of water, fumes, dust, mechanical and/or electrical hazards.
• Ability to work in environments where extended periods of loud noise are present.
• Ability to work in environments where exposure to allergens such as pollen and rag weed, insects such as bees and spiders and reptiles such as lizards and snakes.

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

Compensation Pay Range:

$60,000 to $70,000

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

It’s Not Just a Team. It’s One BrightView.