Enhanced Scheduler Surgical Services

Intermountain Healthcare Inc.; Layton (UT); On-site; USD 2,803,000 - 4,266,000; Full time

Job summary

Intermountain Health Layton Hospital is seeking a patient-focused scheduling specialist to manage the surgery timetable, coordinate with the OR, and ensure seamless patient flow. The role emphasizes strong communication, empathy, and cross-functional collaboration.

Responsibilities include arranging implants, equipment, and room availability, while guiding patients through arrival times and procedure details. Training may include billing/auditor exposure.

Qualifications

• Basic computer literacy and ability to use standard systems.
• Demonstrated customer service skills with empathy and professionalism.
• Ability to collaborate with cross-functional teams and multitask in a fast-paced environment.

Responsibilities

• Maintains the surgery schedule and coordinates with OR and providers.
• Arranges equipment, implants, and room availability for procedures.
• Communicates arrival and procedure times to patients and staff.
• Answers patient questions with strong customer service and professional communication.
• Collaborates with subspecialty teams to ensure implants and supplies are accurate.
• Assists with cancellations by noting reasons and sharing pertinent information.
• May learn billing and auditor roles.

Skills

Attention to Detail

Communication

Computer Skills

Professionalism

Teamwork

Multitasking

Composure

Under Pressure

Fast-paced

Service Orientation

Tools

Epic EMR

Job description

Benefits and Shift Details

Benefits Eligible: Yes

Shift Details: Tuesday, Wednesday and Thursday, 8:30am to 5pm, no weekends or holidays

Essential Functions

• Maintains the surgery schedule, providing necessary patient information in the correct operating room (OR) and coordinating with providers and providers' offices.
• Coordinates patient placement in the schedule, ensuring necessary equipment, implants, and room availability are arranged prior to the procedure.
• Communicates detailed information, including arrangements for arrival and procedure times.
• Answers patients' questions using strong customer service phone skills, empathetic listening, and professional communication standards.
• Works with subspecialty teams to ensure accuracy of required implants, supplies, and equipment to support patient care.
• Assists with cancellations by identifying reasons, taking complete notes, and passing along pertinent information.
• May also learn billing and auditor roles.

Skills

• Accuracy & Attention to Detail
• Communication Skills
• Computer Proficiency
• Professionalism & Work Ethic
• Teamwork
• Multitasking
• Composure
• Under Pressure
• Fast-Paced Environment
• Service Oriented

Minimum Qualifications

Basic computer literacy, including the ability to use standard computer systems to enter, update, and retrieve information accurately. Demonstrated customer service skills, including answering patient questions with professionalism, empathy, and clear communication. Ability to collaborate effectively with cross functional teams to support day-to-day operations. Strong organizational and communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Preferred Qualifications

• Knowledge of medical terminology or entry-level medical training.
• Previous experience with scheduling or similar role.
• Experience using electronic medical record (EMR) systems, including Epic.

Physical Requirements

Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location and Salary

Intermountain Health Layton Hospital Work City: Layton Work State: Utah

Scheduled Weekly Hours: 24

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.35 - $30.97

About Intermountain Health

Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers and a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Intermountain Health – Policies and Programs

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

All positions subject to close without notice.

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