Enhanced Care Management- Care Manager

Holly Hughes & Co., Inc.

Santa Cruz (CA)

Hybrid

USD 38,572 - 44,083

Part time

14 days+

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Benefits offered by this job

Benefits for full-time team members

Flexible working hours

Job summary

A health care service provider in Santa Cruz, CA, is seeking an Enhanced Care Management- Care Manager. This role involves building trusted relationships and creating actionable care plans for clients facing complex health and social challenges. Applicants should have experience with care coordination and the ability to navigate community health systems. Flexible working conditions available, with a focus on equity-driven care.

Qualifications

Experience working with people with complex needs, navigating multiple systems.
Self-awareness in provision of care to assess needs and boundaries.
Knowledge of Medi-Cal and community-based health systems preferred.

Responsibilities

Build trusted relationships with clients and providers.
Create clear, actionable care plans.
Coordinate transitions into and out of high levels of care.

Skills

Empathy

Communication

Flexibility

Education

Bachelor’s degree in social work or related field

Job description

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Part-time and Full-time opportunities available | Serving Santa Cruz, CA & San Benito, CA Counties | $28-32 per hour | Benefits available for full-time team members

This Role Reports to: Director of Behavioral Health

About Us

At Holly Hughes & Co., we approach care differently — and we like it that way. Our Care Managers bring a deep commitment to lead with empathy while supporting people and families navigating the complex intersections of health, mental health, substance use, and social needs.

We follow a Quadruple Aim framework and all our team members have guiding principles for the shared work we do. In this role, here are those guiding principles in action:

Quality: You use data-driven, outcome driven approach to care
Experience: You offer empathy, honor autonomy, and advocate for equity to enhance people’s experience with the care
Equity: You know health is influenced by access, identity, and power — and you work to close those gaps
Reach: You help more people access the right care from the right person at the right time

This role is part of our Enhanced Care Management (ECM) team — a bold new service line designed for our patients who face multiple barriers to wellness. You’ll work side-by-side with our behavioral health clinicians and administrative team to deliver personalized, equity-driven care.You will report to the Director of Behavioral Health.

What You’ll Do

Across all interventions, your focus is on:

Building trusted relationships
Partnering with people and providers in creating clear, actionable care plans
Centering equity, autonomy, and integrity in all interactions
Bringing flexible care to people where they are – in the community, where people reside, attending appointments and more

This is a direct outreach, fieldwork position. Approximately 80% of your time will be traveling independently throughout Santa Cruz and San Benito counties, with the remaining 20% of your time working in our Santa Cruz office for meetings and administrative work.

1. Care Coordination

Navigate complex health and social systems including advocacy for people accessing the right care from the right person at the right time
Ensure seamless of care across medical, behavioral health (including struggles with substance use disorder), and social services by bridging complex system webs
Support people in maintaining access to Medi-Cal and other critical benefits

2. Support for Change

Use motivational interviewing and trauma-aware approaches to support people who are stuck, ambivalent, or struggling to follow through on care plan goals
Collaborate with the therapy team and other providers to address barriers and build momentum

3. Crisis Care Coordination

Coordinate transitions into and out of high levels of care (psychiatric hospitalization, residential SUD treatment, etc.)
Provide family and systems support during crisis or reentry

You’ll Thrive in This Role If You:

Bring experience working with people with complex needs, especially those navigating multiple systems
Have a strengths-based, empathic approach to care
Have experience using self-awareness in your provision of care to assess your own needs and boundaries
Are flexible and excited to be part of standing up a new service in an integrated model

Preferred Qualifications

Lived experience and relevant professional experience and/or Bachelor’s degree in social work, public health, psychology, or related field
At least 2 years of experience in care management, care coordination, or a related role
A driver’s license and a reliable, consistent method of personal transportation covered by your own personal insurance policy
Familiarity with Medi-Cal and community-based health systems preferred
Project management experience, involvement in launching new programs, and tech savvy a plus!

Apply today!

Submit your application using this link: https://form.asana.com/?k=3BhZpXUZpbKkEZZx0trMPA&d=1208014172570988 . Please note that applications submitted by any other method will not be reviewed.

Seniority level