Engineering Technician

Socket.dev; Coppell (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

HSA eligible

PPO plans

Dental coverage

Vision care

401k with company match

EAP

Job summary

Kings III is seeking an Engineering Technician to support hardware debug and board bring-up across our emergency phone products and next-generation platforms. You will troubleshoot at the board level, perform root cause analysis, and work with Electrical Engineers to implement corrective actions.

Ideal candidates have hands-on experience with oscilloscopes, logic analyzers, and JTAG/SWD, plus 3+ years in hardware bring-up roles.

Qualifications

• Associate degree in Electronics Engineering Technology with hands-on hardware experience.
• 3+ years in hardware debug, test, or bring-up roles.
• Familiarity with board-level debugging tools and schematics.

Responsibilities

• Troubleshoot and debug board-level electrical/firmware issues using schematics, scopes, logic analyzers, and JTAG/SWD.
• Perform root cause analysis on field/production failures and drive corrective action with engineers.
• Support environmental, EMC/EMI and pre-compliance testing through validation.
• Close collaboration with electrical engineers to translate debug findings into design changes.

Skills

Hardware debugging

Root cause analysis

Board bring-up

Troubleshooting

JTAG/SWD debugging

RF testing basics

Documentation

Education

Associate degree in Electronics Engineering Technology

Tools

Oscilloscopes

Multimeters

Logic analyzers

Soldering

Rework SMT/TH

JTAG/SWD tools

Job description

Description

The Role: Engineering Technician

Who You Are:

We are looking for an Engineering Technician with strong hands-on debugging and hardware bring-up skills to support our Product Engineering team. You will be the front line on board-level troubleshooting — isolating faults, running root cause analysis (RCA) on field and production failures, and bringing up new boards through prototype and pilot builds.

This role works closely with our Electrical Engineers across both our fielded emergency phone products and our next-generation, connected/digital platform — giving you exposure to legacy hardware sustaining and new product development side by side.

Who We Are:

Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here’s what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

Debug & Root Cause Analysis

• Troubleshoot and debug electrical/firmware issues at the board level using schematics, oscilloscopes, logic analyzers, and JTAG/SWD tools
• Perform root cause analysis on field-returned units and production failures; document findings and drive corrective action with EEs
• Support failure analysis initiatives aimed at reducing field service calls, including teardown, testing, and defect trending
• Isolate intermittent and hard-to-reproduce faults across analog/POTS, cellular, and digital hardware variants

Board Bring-Up & Test

• Bring up new PCB revisions from first article through pilot build — power-on testing, functional verification, and issue triage
• Build, rework, and repair prototype and production boards (soldering, rework of SMT/through-hole components)
• Develop and run test procedures and fixtures to validate hardware functionality and firmware behavior
• Support environmental, EMC/EMI, and pre-compliance testing ahead of formal certification

Cross-Functional Support

• Partner with Electrical Engineers to translate debug findings into design or firmware corrective actions
• Support manufacturing and test engineering with troubleshooting guides, test fixtures, and yield issue resolution
• Maintain lab equipment, test fixtures, and documentation for repeatable, traceable debug processes
• Assist with component-level obsolescence testing and second-source qualification

What You’ll Bring:

• Associate degree in Electronics Engineering Technology, or equivalent hands-on experience; 3+ years in hardware debug, test, or bring-up roles
• Strong hands-on skills with oscilloscopes, multimeters, logic analyzers, and soldering/rework of SMT and through-hole components
• Experience reading schematics and PCB layouts to trace and isolate faults
• Working knowledge of embedded systems — able to use JTAG/SWD debuggers and basic firmware flashing/debug tools
• Methodical, documented approach to root cause analysis (5-whys, fishbone, or similar)
• Comfortable working with cellular-connected devices and basic RF test equipment

Nice to Have:

• Experience with life-safety, security, or emergency communications hardware
• Exposure to environmental or EMC/EMI pre-compliance testing
• Basic scripting (Python) for test automation or data logging
• Basic firmware debugging skills (reading C code, setting breakpoints, interpreting register/memory state) to help isolate whether a fault is hardware or firmware-rooted

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It's that simple, our employees help save lives every day.

What’s in it For You:

• Medical insurance with 1 HSA and 2 PPO plan options
• Flex Spending Account (FSA)/Dependent Care FSA
• Dental, vision, life, short- and long-term disability insurance
• Critical illness and hospital indemnity plans
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• Wellness Program
• Employee discount program
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, attendance at our annual kickoff each January, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.