Engineering Team Lead - Customer Identity and Access Management

M&T Bank; Buffalo (NY); Hybrid; USD 116,000 - 194,000; Full time

Benefits offered by this job

Competitive compensation

Health, welfare, and retirement benef

25 days PTO plus holidays

Volunteer hours

Job summary

M&T Bank is seeking a Senior Engineering Manager to guide multiple Scrum Teams on Customer Identity and Authentication modernization. You will shape roadmaps, manage client relations, and drive delivery across engineering, QA, and operations.

This role combines hands-on leadership with strategic oversight in a hybrid work environment. The ideal candidate has extensive experience in engineering leadership, cloud and identity solutions, and strong program management skills.

Qualifications

• Minimum of 9 years’ combined higher education and/or work experience including 4 years in engineering/architecture and 3 years of leadership
• Experience with implementation and support of a Customer Facing Authentication Experience
• Experience with Azure Cloud Development
• Customer Identity Experience
• Capable of working on multiple complex projects
• Proficient with project management, word processing and spreadsheet applications
• Full SDLC understanding
• Strong problem-solving and analytical abilities
• Excellent verbal and written communication skills
• Strong project management and leadership capabilities

Responsibilities

• Manage multiple Scrum Teams and oversee development and support for Customer Identity projects
• Monitor technology directions and trends in Customer Identity and Access Management
• Oversee vendor and product analysis and recommendations
• Lead and train team members and stakeholders, ensuring clear communication and collaboration
• Maintain schedules and staffing plans for projects and teams
• Ensure compliance with division standards and internal controls
• Translate requirements into detailed specifications for system enhancements
• Manage project plans, budgets, and cross-team coordination
• Foster strong client relationships and risk-aware delivery
• Support continuous improvement and policy development
• Promote belonging and alignment with M&T Bank brand
• Oversee performance, promotions, and staffing decisions

Skills

Project management

Word processing

Spreadsheet applications

Problem-solving

Communication skills

Analytical skills

Decision-making

Leadership

Teamwork

Presentation skills

Education

Bachelor’s degree

Tools

Azure Cloud Development

Job description

This role is four days onsite, with the flexibility to work from home one day per week M&T Work Model - 4 Days In-Office | 1 Day Work From Home

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension.

Overview:

Manages the activities of several Engineers spanning multiple Scrum Teams, and is responsible for each Team’s/unit’s development and systems support efforts as they relate to our Customer Identity and Authentication modernization effort. Provides day-to-day direction for the units and applications in line with goals of the department and the clients they support, designing things with an eye towards our roadmap and North Star. Responsible for managing client relations and expectations. Manages the project queue for their area. Strives to achieve individual and organizational objectives at minimum cost.

Primary Responsibilities:

• Manage and participate in consults with client management in the analysis of short-range business requirements and recommend innovations that anticipate future impact of changing business requirements. Responsible for building a positive client relationship.
• Monitor the technology direction of the industry and vendor applications, especially with regards to trends in the Customer Identity and Access Management space.
• Research and initiate change to the status quo, when necessary.
• Responsible for vendor and product analysis and recommendations.
• Oversee application development, support testing efforts, technology infrastructure/project management and other technology domains.
• Serve as subject matter expert in assigned area of responsibility, including training and education of team members as well as stakeholders and product partners as needed.
• Build rapport within the organization. Communicate and develop a professional level of communication and cooperation.
• Maintain relationships with vendors and professional organizations.
• Control the activities of the teams, assign personnel to various projects and direct their activities.
• Ensure completion of schedules. Responsible for short-term staffing planning.
• Implement technology consistent with Division standards and long-range plans. Ensure adherence to all Department and Technology standards and procedures, including all documentation requirements, including
• May translate requirements to assist staff in preparing detailed specifications for system enhancements. Manage recommended designs based on business and technology requirements. Identify issues and concerns.
• Manage monitoring project plans; may coordinate major project activities. Remain current on activities outside the team that may impact the team or client environment.
• Develop and manage multiple cost center budgets.
• Recommend and initiate new policies and procedures that improve the performance and effectiveness of the Department
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

Oversees a team where the majority of employees are engineers and/or architect individual contributors, or Engineering Supervisors.

Supervisory/Managerial Responsibilities:

5 to 10

Education and Experience Required:

• A combined minimum of 9 years’ higher education and/or work experience, including a minimum of 4 years’ engineering and/or architecture experience and 3 years leadership experience
• Experience with Implementation and Support of A Customer Facing Authentication Experience
• Experience with Azure Cloud Development
• Customer Identity Experience
• Capable of working on multiple projects of a complex nature
• Proficiency with project management, word processing and spreadsheet applications
• Complete understanding of the system development life cycle
• Excellent problem-solving skills to assist in issue resolution
• Familiar with application development software and hardware platforms
• Excellent verbal and written communication skills
• Excellent analytical skills
• Excellent decision-making skills
• Strong project management skills
• Strong presentation skills
• Experience encouraging teamwork and serving as role model when leading and directing others
• Understanding of technical, business and operational impacts of a project or problem

Education and Experience Preferred:

• Bachelor’s degree
• Minimum of 10 years’ technology management or large program leadership experience
• Extensive application and product knowledge experience with skills, application(s) and functions of technology area led
• Subject Matter Expert understanding of applications supported with an advanced knowledge of interfacing/integrated applications
• Understanding of multiple business area’s functions
• Proven mentoring and leadership capabilities
• Experience with skills, application(s) and functions of technology area
• Good understanding of the Bank’s application framework
• Aware of the Bank’s business plan and strategic objectives with ability to shape direction
• Self-motivated and able to motivate others
• Understanding business(es) supported and its’ terminology

We support our team members with generous benefits.

• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• Banking Officers start with 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year
• Much more. For details, see: M&T Benefits Overview

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $116,400.00 - $194,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America