Engineering Program Manager, Quality Assurance - Customer Systems

Apple; Austin (TX); On-site; USD 140,000 - 165,000; Full time

Job summary

Apple Inc. is seeking an Engineering Program Manager, Quality Assurance for Customer Systems in Austin, TX. The role leads end‑to‑end QA governance for large software programs, partnering with Engineering, Product, Ops, and Vendors to ensure quality, readiness, and smooth delivery across migration phases.

GenAI‑driven QA acceleration and hands‑on testing are central to the role. You will oversee test planning, environments, data, and case validation, drive cross‑functional testing, and enable

Qualifications

• 8+ years of experience in quality or program management.
• Hands-on QA, testing, or release management in complex software programs.
• Proven ability to work across Engineering, Product, and Operations.

Responsibilities

• Define test plans, scope, and acceptance criteria for migration features and integrations.
• Coordinate functional, integration, regression, and business testing across teams.
• Drive day‑to‑day QA execution, manage risks, and align timelines with release plans.
• Lead defect triage, readiness assessments, and go/no-go decisions with stakeholders.

Skills

Quality PM

QA testing

Release mgmt

GenAI QA

Cross-functional

Tools

Selenium

Playwright

JMeter

RestAssured

Job description

Engineering Program Manager, Quality Assurance - Customer Systems

Austin, Texas, United States Software and Services

The Program Manager – Quality Assurance will Leads end-to-end quality execution and program governance for large scale software development programs. This is a hands‑on, execution‑focused role that requires close partnership with Engineering, Product, Operations, and Vendor teams to ensure quality, readiness, and smooth delivery across all migration phases. Leveraging GenAI to gain efficiencies in quality management. We are looking for a Program Manager who brings practical experience in QA, test automation, and release management — including hands‑on use of GenAI tools to accelerate and enhance quality workflows. In this role, you will coordinate and execute testing activities, manage risks and dependencies, and drive release readiness across multiple work streams. You thrive in fast‑paced, complex environments and are passionate about delivering high‑quality customer experiences.

Description

Partner with Engineering and Product to define test plans, test scope, and acceptance criteria for migration features and integrations. Coordinate and track functional, integration, regression, and business testing across teams. Ensure test environments, data, and test cases are prepared and validated ahead of each testing cycle. Drive day‑to‑day execution across cross‑functional teams including Engineering, Contact Center Operations, Infrastructure, Security, SRE, Architects, Platform Teams, DevOps, Vendors. Identify and track dependencies, risks, and blockers; escalates proactively with clear context and mitigation options. Align QA timelines with release plans, pilots, and phased rollouts. Facilitate defect triage, track resolution progress, and ensure closure prior to release milestones. Maintain clear visibility into QA readiness, test coverage, and open risks. Support go/no‑go decisions with structured and well‑documented readiness assessments. Deliver regular, concise status updates to both technical and business stakeholders. Translate QA risks and findings into business impact and customer experience implications. Serve as the coordination point between internal teams and external vendors throughout testing cycles. Continuously improve QA processes, templates, and reporting practices across the program. Drive the adoption of test automation and structured release governance where applicable. Leverage GenAI tools to auto‑generate test plans, test cases, and acceptance criteria from product requirements, design specs, and user stories. Use GenAI to perform gap analysis on existing test coverage by analyzing requirements documents and surfacing untested scenarios. Automate the generation of status reports and dashboards by feeding GenAI structured test run data and defect metrics. Apply GenAI tools to triage and classify incoming defects — auto‑tagging by severity, component, or feature area to reduce manual overhead. Use GenAI to analyze retrospective data and surface recurring process bottlenecks or quality escapes across sprints and releases. Apply GenAI to benchmark QA process maturity by comparing current workflows against industry best practices. Leverage GenAI to help design and refine QA workflows, checklist templates, and team onboarding guides. Evaluate and champion GenAI‑assisted test automation tools that can generate and maintain automated test scripts from natural language descriptions.

Responsibilities

• 8+ years of experience in Quality Program Management, Technical Program Management, or QA Program Coordination.
• Proven, hands‑on experience supporting QA, testing, or release management for complex software programs.
• Demonstrated ability to work effectively in cross‑functional environments with Engineering, Product, and Operations teams.

Minimum Qualifications

• Experience with platform migrations, system integrations, or SaaS implementations.
• Proficiency with QA tools such as Selenium, Playwright, JMeter, RestAssured and a working understanding of test automation concepts.
• Experience collaborating with vendors or external implementation partners.
• Experience applying GenAI tools and AI‑assisted workflows within Quality Engineering or SDLC processes.
• Strong organizational, communication, and execution skills.

Preferred Qualifications

• Experience with platform migrations, system integrations, or SaaS implementations.
• Proficiency with QA tools such as Selenium, Playwright, JMeter, RestAssured and a working understanding of test automation concepts.
• Experience collaborating with vendors or external implementation partners.
• Experience applying GenAI tools and AI‑assisted workflows within Quality Engineering or SDLC processes.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant