Engineering Operations Technician, Data Center Engineering Operations

Socket.dev; Santa Clara (CA); On-site; USD 52,348 - 90,921; Full time

Job summary

Amazon Web Services (AWS) is seeking an Engineering Technician to support data center operations, ensuring availability and reliability to meet service levels. You will help maintain electrical, mechanical, and HVAC systems that underpin uptime for mission-critical servers.

Key duties include supervising contractors, performing rack PDU & rack ATS work, conducting root cause analysis, troubleshooting facility events, and keeping safety, alarms, and work orders on track in a high-demand

Qualifications

• Experience with electrical or mechanical systems in data centers.
• Familiar with rack PDU, rack ATS installations, and seismic bracing.
• Strong problem-solving skills including root cause analysis.

Responsibilities

• Supervise contractors who perform servicing or preventive maintenance.
• Perform limited maintenance tasks to include: Rack PDU & Rack ATS replacements, rack installation and seismic bracing.
• Perform root cause analysis for operational issues.
• Troubleshoot facility and rack level events.
• Ensure all personnel on-site follow safety protocols.
• Keep track of alarms and respond accordingly.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.

Skills

Electrical knowledge

Mechanical knowledge

Data center experience

Flexible schedule

Root cause analysis

Tools

CMMS

Microsoft Office

Job description

Amazon Web Services (AWS) is currently hiring for an Engineering Technician to support our data centers. The Engineering Technician will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

The Data Center Engineering Technician will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The Data Center Engineering Technician will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum.

Responsibilities:

• Supervise contractors who perform servicing or preventive maintenance
• Perform limited maintenance tasks to include: Rack PDU & Rack ATS replacements, rack installation and seismic bracing
• Perform root cause analysis for operational issues
• Troubleshoot facility and rack level events
• Ensure all personnel on-site follow safety protocols
• Keep track of alarms and respond accordingly
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization

Physical Requirements:

All physical requirements are expected with reasonable accommodations

• Walk job sites in uneven terrain
• Work at heights and from ladders
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw
• Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more
• Carry objects weighing up to 49 pounds for short distances
• Work shifts longer than eight hours in duration
• Respond to off hour emergency calls
• Maintain balance and perform construction tasks while on a ladder
• Coordinate body movements when using tools or equipment
• Work in a space requiring hearing protection

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• CMMS Tracking
• Troubleshooting
• Administrative Work Package Creation
• Schedule management
• Alarm Response
• Project Management

A day in the life

This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will track maintenance on mission-critical data center facility equipment including diesel generators and related fuel systems, electrical systems such as switchgear, UPS units, PDUs, batteries, and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
• 1+ years of Microsoft Office products and applications experience
• Work a flexible work schedule including evenings, overnights, and weekends

Preferred Qualifications

• 2+ years of data center engineering experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below.

Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, CA, SANTA CLARA - 37.83 - 66.10 USD hourly

USA, CA, San Francisco - 37.83 - 66.10 USD hourly