Engineering Operations Technician

Amazon; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Data Center Engineering Technician in Memphis, TN, to maintain and troubleshoot mission-critical infrastructure. Key responsibilities include daily equipment monitoring, managing work requests, and troubleshooting electrical and mechanical systems. Candidates must have at least 2 years of related experience and be willing to work a flexible schedule. Amazon offers competitive compensation, including comprehensive health benefits and relocation stipends for eligible candidates.

Qualifications

• 2+ years of experience with electrical and mechanical systems.
• Ability to handle physical requirements like lifting 39 pounds independently.
• Willingness to work flexible schedules including nights and weekends.

Responsibilities

• Monitor and record information from critical equipment.
• Assist in troubleshooting facility events within SLAs.
• Perform troubleshooting, PM, and repairs on equipment.

Skills

Electrical and mechanical troubleshooting

Building Management Systems (BMS)

Technical writing

Microsoft Office

Education

Electrical or mechanical degree

Tools

Data center equipment

Job description

Job ID: 10399965 | Amazon Data Services, Inc.

As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission‑critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.

Engineering Technicians are Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot Data Center Operation’s Mission Critical Facilities, which includes stand‑by diesel generators and related fuel systems, as well as three‑phase electrical systems such as switch gear, UPSs, PDUs, wet‑cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States).

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack‑level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On‑site support of contractors, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Work schedule changes depending on specific site needs. Shifts can be up to 12‑hours and may rotate on a predefined schedule. Some locations have on‑call rotations.
• Role may support more than one location/site.

Physical Requirements

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: Regularly lift and/or move up to 39 pounds independently; participate in group lifts for 40+ pounds; maintain balance and perform construction tasks while on a ladder; regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position; work in an environment requiring provided ear protection.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life: This role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission‑critical data center facility equipment including stand‑by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment.

Basic Qualifications

• 2+ years of Microsoft Office products and applications experience
• 2+ years of electrical and mechanical experience
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Preferred Qualifications

• Experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility, etc.)
• Associate or higher education in related field
• Experience with reading and writing procedures, technical documents, and engineering drawings.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.