Engineering Operations Manager

five9; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Hidden Jobs is seeking a senior technical leader within our Product Engineering and Technical Program Management organization to own tools, integrations, and automation to boost engineering productivity. You will drive Jira/Confluence/Jellyfish tooling, build AI-assisted SDLC capabilities, mentor a junior developer, and transform data into executive-ready metrics while aligning with cross-functional teams.

A strong background in Python, REST APIs, and practical LLM usage, plus excellent written

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• 4+ years in engineering operations, tooling, integrations, or process management.
• Proficient in Python and REST API integration patterns (authentication, pagination, rate limits, retries).
• Experience using an LLM as a working tool and awareness of its failure modes.
• Strong written communication and ability to mentor less experienced team members.
• Self-starter with high attention to detail and comfort operating without a fixed answer.

Responsibilities

• Own roadmap and architecture for Jira, Confluence, Jellyfish, and related engineering tools, pushing automation and self-service.
• Build integrations between engineering systems using REST APIs, webhooks, and scripting; evaluate AI-assisted SDLC work.
• Serve as technical lead and mentor a junior developer focused on integrations and AI SDLC.
• Turn Jira and Jellyfish data into executive-ready metrics and reporting with roadmap-to-delivery mapping.
• Support program and release management with tooling, data, and process guidance across the SDLC.
• Partner with engineering and product leadership to reduce friction in day-to-day workflows for engineers.

Skills

Python

REST APIs

Git & PR workflows

Leadership & mentoring

Analytical skills

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Confluence

Jellyfish

Git

Job description

**Role overview**

A senior technical role within a Product Engineering and Technical Program Management organization at a cloud contact center software company. The position owns tools, integrations, and processes that improve engineering productivity, with a clear shift away from manual tool administration toward automation, AI-assisted SDLC tooling, and cross-functional enablement.

**Responsibilities**

• - Own the roadmap and architecture for Jira, Confluence, Jellyfish, and related engineering tools, pushing configuration and administration toward automation and self-service.
• - Build and maintain integrations between engineering systems using REST APIs, webhooks, and scripting; direct and evaluate AI-assisted SDLC work including prompts, specs, and connector/tool development.
• - Serve as technical lead and review point for a junior developer focused on integrations and AI SDLC, providing mentorship and code/configuration review.
• - Turn Jira and Jellyfish data into reliable metrics and executive-ready reporting, maintaining an ongoing roadmap-to-delivery mapping including initiatives, features, confidence ratings, and SME verification.
• - Support program and release management with tooling, data, and process guidance across the SDLC, and define consistent tool usage patterns across engineering, product, and TPgM teams.
• - Partner with engineering and product leadership to reduce friction in day-to-day workflows, treating engineers as the customer of the tools and processes the team delivers.

**Requirements**

• - Bachelor's degree in Computer Science or related field, or equivalent experience.
• - 4+ years in engineering operations, tooling, integrations, or process management.
• - Working proficiency in Python and REST API integration patterns: authentication flows, pagination, rate limits, and retry logic; comfort with Git and PR-based workflows.
• - Practical experience using an LLM as a working tool, including a clear-eyed view of where it fails.
• - Strong written communication spanning executive narrative and technical writing (specs, prompts, evaluation criteria), plus demonstrated ability to mentor less experienced team members.
• - Self-starter with strong analytical skills, high attention to detail, and comfort operating without an established right answer.

**Nice to have**

- Experience administering Atlassian tools (Jira, Confluence), SQL for reading data, MCP/connector or agentic tool development, Jellyfish or comparable engineering intelligence platforms, Agile/SDLC practices, and secrets/credential hygiene across systems.